HR Manager - BPO

Ben Edictio

1 opening
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in 17 days
Recruiter responds
50% of the time
Recruiter last seen
9 hours ago
IT Consulting
Employment Type
Full time
Office Address
Unit 5F 5th Floor Electra House Building, 115 Esteban St. corner Rufino St., Legaspi Village, Makati City Philippines 1229, Mandaluyong, Philippines
Minimum Qualifications:
Graduated from college
  • Candidates must possess at least a Bachelor’s/College Degree in any field.
  • With at least 8 to 10 years of progressive experience in an HR Generalist role handling the following: Compensation and Benefits, Management, HRIS, Labor Relations, Organizational Development, Employee/Engagement, Performance Management, Sourcing, and Recruitment.
  • Strong operational generalist experience, with in-depth knowledge of HR policies, procedures and risks.
  • Working knowledge of Philippine HR legislation, regulations, policies, and practices.
  • Must have high level of understanding and experience with contact center industry.
  • Strategic thinker, with proven track record in delivery commercially focused HR/Business initiatives to organizational needs in a fast-moving and dynamic environment.
  • Ability to adopt to a flexible schedule.
  • Ability to maintain the highest level of confidentiality and objectivity.
  • Customer focused: with demonstrated ability to develop consultative relationship with management and influence both strategic and tactical outcomes.
  • Exceptional communication and interpersonal skills, with the presence and ability to interact and build credibility across all levels of staff.
  • Ability and willingness to balance strategic planning with day to day hands on service delivery.
Job Description
  • Provides strategic HR partnership to the leadership team and coordinate with HR counterpart in India Shared Services in ensuring consistent execution of applicable HR processes.
  • Oversees talent acquisition and management; organizational development and performance management programs and processes for the Manila Site.
  • Provides expertise on Philippine Labor Laws and practices
  • Ensure an effective and efficient HR Service Delivery for all Manila employees
  • Creates HR plan and align the HR strategy with business objectives
  • Acts as organizational coach: Supports/enables changes, builds organizational capabilities and values, reduces complexity and partners with clients in defining roles and missions, design organizational structure and facilities team performance to enable business results and optimize compensation
  • Grows HR talent in business knowledge, strategy execution.
  • Maintains HR knowledge to be current with industry
  • Ensures compliance with all known labor laws and regulations in the Philippines.
  • Oversees employee relations, management development and coaching, investigations and other core HR activities.
  • Ensures that the business is made aware of critical people risks, and drives action planning to resolve these risks.
  • Oversees appropriate project governance, working with HR delivery resource and the business to ensure compliance.
About Ben Edictio
On December 1, 2014, Ben Edictio was launched with an objective of providing IT recruitment and placement services for the global business community. Ben Edictio is established and managed by professionals with over 50 years of combined management expertise in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our customers to the very best talents drawing from our network and database of over 30,000 professionals. We focus on understanding our customers’ business and needs that is why we are able to offer solutions that fit seamlessly in our customers’ organization.

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