Service Desk Team Lead

Ben Edictio

1 opening
Preferred Educational Attainment
Graduated from college
2 months ago
Application deadline
in 6 days
Recruiter responds
30% of the time
Recruiter last seen
13 minutes ago
IT Consulting
Employment Type
Full time
Office Address
Unit 5F 5th Floor Electra House Building, 115 Esteban St. corner Rufino St., Legaspi Village, Makati City Philippines 1229, Pasig, Philippines
Minimum Qualifications:
Graduated from college
  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
  • Applicants must be willing to work in Ortigas
  • Applicants must be willing to work on a dayshift
  • Full-Time position(s) available.
Job Description
  • Ensures incidents and service requests are completed to meet SLAs.
  • Manage the overall desk activities, including the supervisors (External Contractors).
  • Act as a further escalation point for the supervisors.
  • Engages with internal staff/clients as appropriate to determine support requirements for new or modified software and hardware.
  • Creates reports as requested; to include data from ITSM tool on service desk tickets opened, closed, aging, escalations, services affected and locations reporting those tickets.
  • Creates statistics, management and performance reports.
  • Responsible for the development, maintenance and integrity of service desk software.
  • Establishes and implements appropriate procedures and standards.
  • Motivates associates to achieve goals
About Ben Edictio
On December 1, 2014, Ben Edictio was launched with an objective of providing IT recruitment and placement services for the global business community. Ben Edictio is established and managed by professionals with over 50 years of combined management expertise in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our customers to the very best talents drawing from our network and database of over 30,000 professionals. We focus on understanding our customers’ business and needs that is why we are able to offer solutions that fit seamlessly in our customers’ organization.

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