Customer Service Representative (CSR)

Ben Edictio


Vacancy
20 openings
Preferred Educational Attainment
Graduated from college
Posted
3 months ago
Application deadline
in a year
Recruiter responds
88% of the time
Recruiter last seen
an hour ago
Industry
IT Consulting
Employment Type
Full time
Office Address
Makati, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
Job Description

Responsibilities

  • Effectively manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Customer engagement
About Ben Edictio
On December 1, 2014, Ben Edictio was launched with an objective of providing IT recruitment and placement services for the global business community. Ben Edictio is established and managed by professionals with over 50 years of combined management expertise in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our customers to the very best talents drawing from our network and database of over 30,000 professionals. We focus on understanding our customers’ business and needs that is why we are able to offer solutions that fit seamlessly in our customers’ organization.


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