Customer Care Specialist

Belo Medical Group

Posted 10 months ago and deadline of application is on 3 May
Recruiter was hiring 8 months ago

Job Description

  • Answer phone calls / inbound call support and assisting customers who have particular inquiries or questions
  • Answer email inquiries / email support from pertaining to customer inquiries and questions promptly.
  • Forward patient concerns / escalations received and report to the Customer Relationship Officer.
  • Regularly check lines and categorize the problems and issues of the customers.
  • Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service team.
  • Provide individualized customer service of high-standard professional level.
  • Facilitate the collected competitive information from the callers to monitor business opportunities / customer service improvements.

Minimum Qualifications

  • Candidate must possess at least a Bachelor's/College Degree , Business Studies/Administration/Management, Human Resource Management, Journalism, Linguistics/Languages, Mass Communications or equivalent.
  • Required skills: has the ability to communicate effectively with customers, has the ability to deliver information clearly and accurately, has the ability to logically solve customers concerns and issues, good interpersonal skills, Computer literate.
  • Applicants must be willing to work in Greenhills, San Juan.
  • Work experience on the said field, an advantage

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance

Preferred Courses

  • Education [English]
  • English [Mass Communication]

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from college
Recruiter response to application
Office Address
BMG Building, 49 Connecticut St., Northeast Greenhills, San Juan City, San Juan, Metro Manila, Philippines
Health / Fitness

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About Belo Medical Group

For 25 years, Belo Medical Group remains the number 1 medical aesthetic ambulatory clinic in the Philippines.It started in 1990, when founder, Dr. Vicki Belo opened her first 44 sqm clinic in Medical Towers, Makati. Belo Medical group has pioneered in so many beauty breakthroughs such as Liposuction, surgical and non-surgical beauty procedures, lasers and more. Belo Medical Group now has 9 clinics in Metro Manila, 1 clinic each in Cebu and Davao, and more to come in the next few years. - See more at:
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