Order Entry | Back Office Specialist  

An Order Entry Specialist is responsible for managing all customer requests promptly and professionally, ensuring customers’ needs and expectations are met. He/She will be part of the team that is accountable for the efficient and effective management of the company's operational support metrics and processes. This includes but not limited to

• Handles the process from the time an order is created, until the order is delivered.
• Ensure accurate pricing and to notify customers of the status of their orders.
• Acts as a key liaison between the customer, the sales force, and the internal organization (including Supply Chain Management, Product Management, Applications Support, etc.). Order handling from start to finish including purchasing tasks when applicable.
• Will provide reports as requested and establish and maintain a good working relationship with internal clients.

Critical Functions

Manage all aspects of customers’ order.

• Order Entry, detailing, purchasing, expediting.
• Process customers order and providing shipment details.
• Analysis, process, and resolution of Order management related issues and concerns.
• Build a good relationship with internal and external parties ensuring process efficiency.
• Accurate, efficient and top quality working skills for trade-related accounts.
• Manage and maintain communication with the sales department.
• Track sales orders, and work closely with Supply Chain group (manufacturing/fulfillment/shipment) to ensure timely delivery of products.
• Management of company’s order flow by ensuring daily tasks and processes are delivered within the agreed service level
• Partner with order fulfilment team as needed to process non-shippable items to invoice status.
• Support accounting with problematic invoicing, ensure timely invoicing to customers.
• Perform miscellaneous data entry to support departmental goals and requirements.
• Help develop and/or revise department SOP’s in support of business requirements.
• Work with Management to develop standard performance metrics.
• Maintain partnership with vendors.
  • Contacts vendors via Email and / or calls as needed.
• Evaluate all orders and provide required approvals.
• Ensure that all orders are verified by the Credit department and has an assigned ISR.

Progressive Training

• Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process.
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
• Policy alignment between Operational sections to ensure process efficiency and improvements.

Administrative Duties and Reporting

• Verify order line and maintain a complete record of orders processed.
• Manage all shipment and respond to all inquiries for all status order and resolve all customer issues and prepare an efficient schedule for projects.

• Experience in a BPO company is an advantage
• Excellent Analysis & Problem-solving skills.
• Good communication skills, written and verbal.
• Able to Multi-task
• Detail Oriented
• Quality Management
• Well-organized, enthusiastic, innovative and results-oriented.
• Willing to work night shift