Order Entry | Back Office Specialist  


  • Pasig, Philippines
    30th Floor Union Bank Plaza, Meralco Avenue cor Onyx Road Ortigas Center, Pasig, Philippines
  • PHP 18,000.00 - PHP 24,000.00 / month
  • Full timeFULL_TIME

Expired 5 years ago

Job closed.

Job Description

An Order Entry Specialist is responsible for managing all customer requests promptly and professionally, ensuring customers’ needs and expectations are met. He/She will be part of the team that is accountable for the efficient and effective management of the company's operational support metrics and processes. This includes but not limited to

  • Handles the process from the time an order is created, until the order is delivered.
  • Ensure accurate pricing and to notify customers of the status of their orders.
  • Acts as a key liaison between the customer, the sales force, and the internal organization (including Supply Chain Management, Product Management, Applications Support, etc.). Order handling from start to finish including purchasing tasks when applicable.
  • Will provide reports as requested and establish and maintain a good working relationship with internal clients.

Critical Functions

Manage all aspects of customers’ order.

  • Order Entry, detailing, purchasing, expediting.
  • Process customers order and providing shipment details.
  • Analysis, process, and resolution of Order management related issues and concerns.
  • Build a good relationship with internal and external parties ensuring process efficiency.
  • Accurate, efficient and top quality working skills for trade-related accounts.
  • Manage and maintain communication with the sales department.
  • Track sales orders, and work closely with Supply Chain group (manufacturing/fulfillment/shipment) to ensure timely delivery of products.
  • Management of company’s order flow by ensuring daily tasks and processes are delivered within the agreed service level
  • Partner with order fulfilment team as needed to process non-shippable items to invoice status.
  • Support accounting with problematic invoicing, ensure timely invoicing to customers.
  • Perform miscellaneous data entry to support departmental goals and requirements.
  • Help develop and/or revise department SOP’s in support of business requirements.
  • Work with Management to develop standard performance metrics.
  • Maintain partnership with vendors.
    • Contacts vendors via Email and / or calls as needed.
  • Evaluate all orders and provide required approvals.
  • Ensure that all orders are verified by the Credit department and has an assigned ISR.

Progressive Training

  • Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process.
  • Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
  • Policy alignment between Operational sections to ensure process efficiency and improvements.

Administrative Duties and Reporting

  • Verify order line and maintain a complete record of orders processed.
  • Manage all shipment and respond to all inquiries for all status order and resolve all customer issues and prepare an efficient schedule for projects.

Minimum Qualifications

  • Experience in a BPO company is an advantage
  • Excellent Analysis & Problem-solving skills.
  • Good communication skills, written and verbal.
  • Able to Multi-task
  • Detail Oriented
  • Quality Management
  • Well-organized, enthusiastic, innovative and results-oriented.
  • Willing to work night shift

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Transportation AllowancesTransportation Allowances
  • Free Lunch or SnacksFree Lunch or Snacks
  • Performance BonusPerformance Bonus

Required Skills

  • Information Ordering
  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
30th Floor Union Bank Plaza, Meralco Avenue cor Onyx Road Ortigas Center, Pasig, Philippines
5 openings

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About BEL USA LLC Manila

BEL USA, also known as Branders, is a "See Before You Buy" company. It was founded in 1999 in the San Francisco Bay Area based on a single goal: to make high-quality, low-priced promotional products accessible to more people through the Internet. We were among the first in the industry to determine that it was more effective to sell online at a time when marketing through catalogs or traveling sales representatives was the norm. The internet allowed us to get our message directly to clients all over the country faster than ever before. But simply widening our reach was not enough. We wanted to do more for our clients by providing high quality products matched with the lowest prices. Indeed, even decades later, we still charge about 20% less than our online competitors. And better than that, we offer greater savings even when compared to our offline competitors. Branders is a force to be reckoned with in the promotional products industry!

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