Receptionist  

Welcome guests and players to the poker room. Assists players in joining a game and with any inquiries and concerns they may have. Assists in the administrative needs of co-workers and the poker room

Duties and Responsibilities:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Directs visitors by maintaining employee and department directories; giving instructions
• Maintains security by following procedures; monitoring logbook
• Maintains telecommunication system by following manufacturer’s instruction for house phone and console operation
• Maintains safe and clean reception area by complying with procedures, rules and regulations
• Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs
• Ensure smooth flow and transition of player wait list
• Provides customer support assistance to players as needed
• Provides support to other dealers and floor staff as needed
• Assists in maintaining gaming tables and playing floor area in neat, clean and work-safe condition
• Fulfills other duties as may be customary or as otherwise directed by supervisor or card room management

• Good communication skills, especially in English and Filipino
• Good decision-making skills
• Pleasing personality, customer oriented
• Willing to work on Shifting schedule