Junior Business Analyst | CRM
Bayview Technologies Inc.
- Makati, PhilippinesSen. Gil J. Puyat Ave, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-03-01T16:00:00+00:00Job closed.
Job Description
The CRM Business Analyst will be in charge of the implementation of the company’s new callout system, Avaya. The candidate will be responsible for the all Avaya related tasks, such as the creation of campaigns, the distribution and roles of agents, and the extraction of callout performance reports. The candidate will also be the coordinator between the different teams involved in the Avaya system.
Duties and Responsibilities
- Creation of callout campaigns in the Avaya system with assistance from the CRM Team.
- Efficiently manage the callout settings for each callout campaign.
- Configure and distribute the different callout tasks for each agent.
- Uploading the callout lists created by the BA Team and assigning them to the correct campaigns.
- Correct errors, track and analyze changes and issues in the callout database.
- Address agent concerns regarding the Avaya system.
Minimum Qualifications
- Excellent written, verbal communication skills
- Excellent organization and management skills
- Good perception and high attention to detail skills
- Ability to adapt and work in a rapidly changing environment
- Willing to work in shifting schedule
- Knowledge and skills in Avaya software will be helpful
- Experience in project management will be helpful
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Bayview Technologies Inc.
Bayview Technologies Inc.(“Bayview”) is an IT-enabled business process outsourcing company that provides a variety of customer support, back office and information technology support services to foreign companies.
Bayview is part of a group of companies that was established in 2002 and maintains offices in Hong Kong, Taiwan, Gibraltar and has regional presence throughout Asia and Europe.
Bayview Technologies, Inc. was incorporated with the Securities and Exchange Commission on October 15, 2003. It’s offices are situated at the heart of the Makati Central Business district at the RCBC Plaza, which is the biggest and most modern office development in the Philippines today which houses not only the biggest companies in the country, but also a number of foreign embassies and consulates.