Customer Service Representative (CSR)

Baytech BPO Corporation

  • Pasig, Philippines
    Tycoon Centre, Pearl Dr, San Antonio, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • 14,000.00 - 18,000.00 PHP / monthPHP14,000.0018,000.0014,000.00MONTH
  • Full time
Recruiter was hiring 3 hours ago

Job Description

We are looking for bright, young talents that are highly trainable to join our Customer Support Team.

A Customer Service Representative is a person tasked to study the needs of its customers and help the company in satisfying them in a timely and cost effective manner. They manage and resolve customer issues that cut across the organization’s departments, including policies, pricing, and product features.

They work closely with the Marketing and Development team to make product changes that will increase the value our products and services give to our customers.

Their tasks are as follows:

  • Answer customers' issues via email and phone call.
  • Communicate with the Marketing and Development team to come up with solutions for customers' issues.
  • Do the necessary research needed to answer customers' queries.
  • Test and replicate the customers' journey within our sites to get to the bottom of the problem.
  • Document issues and solutions for new concerns raised by customers and add it to our customer support knowledge base.

Minimum Qualifications

  • At least a High School diploma or a diploma in Marketing, Advertising/Media, Humanities/Liberal Arts, Linguistics/Languages, Mass Communications, or its equivalent is an advantage.
  • At least 1 year experience as a Customer Service Representative.
  • Less than 1 year experience that specialized in Marketing/Business Development or equal is an advantage.
  • Excellent English writing skills.
  • Strong analytical and comprehension skills.
  • Good communication skills.
  • Excellent problem-solving skills.
  • Strong planning and presentation skills.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Always 
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
http://baytech.ph

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About Baytech BPO Corporation

Established in 2016, Baytech BPO aims to provide our clients with solutions that actually work. The team is composed of online marketing professionals with a combined experience of over 30 years in the industry. The rise of e-commerce websites have ballooned over the past decade and as quickly as they are created, they die out just as fast. Setting up an online business we make sure that we create a business for our clients that will actually create profit. Frustrated by our own experience with outsourcing services, we know what it is like to be in our clients’ shoes. That gives us the edge when it comes to anticipating client needs. With Baytech, you can be sure to get the best quality service. Send us an email to know more about our services.
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