Staf Quality Assurance

PT Bank Central Asia Tbk

  • Central Jakarta, Indonesia
    Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
  • Full time
Posted 5 days ago and deadline of application is on 30 Dec
Recruiter was hiring 32 minutes ago

Staf Quality Assurance

PT Bank Central Asia Tbk

Job Description

  1. Melakukan evaluasi kinerja dan kualitas layanan agent mitra
  2. Melakukan penilaian kinerja agent mitra setiap bulan
  3. Menyusun dan melakukan update terhadap kurikulum pelatihan agent mitra secara berkala
  4. Menyusun dan memberikan pelatihan terhadap agent mitra melalui e-learning program berdasarkan kurikulum yang telah ditetapkan
  5. Melakukan pembinaan dan pembekalan terhadap agent mitra yang masih baru
  6. Memberikan rekomendasi kepada tim Helpdesk untuk memberikan coaching secara intens terhadap agent mitra yang kinerjanya masih di bawah standar layanan
  7. Menyelenggarakan reward program secara berkala untuk memberikan apresiasi terhadap agent mitra yang memiliki kinerja terbaik

Minimum Qualifications

  • Lulus S1 semua jurusan dengan IPK minimal 2.75
  • Usia maksimal 27 tahun
  • Berpengalaman di call center minimal 2 tahun
  • Diutamakan wanita
  • Berpenampilan menarik
  • Memiliki kemampuan leadership yang kuat
  • Memiliki kemampuan berkomunikasi dengan baik
  • Memiliki kemampuan interpersonal skill yang baik (mudah bergaul)
  • Menguasai pengolahan data melalui sarana MS-Excel dan MS Office lainnya
  • Memiliki kemampuan analisa data-data yang berkaitan dengan call center adalah nilai tambah
  • Belum menikah

Jobs Summary

Job level
Associate / Supervisor
Job category
Administration and Coordination
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Central Jakarta, DKI Jakarta, Indonesia
Financial Services
2 openings

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About PT Bank Central Asia Tbk

Ever since it was established in 1957, Bank Central Asia (BCA) has continued to grow. This has been the result of the dedicated teamwork of every single one of our employees and the unflagging support of our customers. In line with our commitment to be “Always by Your Side”, BCA will continue to strive to earn the trust, and live up to the expectations, of all the Bank’s customers and other stakeholders in its drive to continue to achieve ongoing growth. From the beginning, BCA has always offered diverse financial solutions through banking transaction services for many diverse groups and ages. And now everyone can enjoy the banking transaction ease and convenience BCA offers, enabled by strong inter-branch links, an extensive ATM network, and all the other electronic banking services the Bank offers. Through the extensive range of well-targeted, high quality products and services the Bank provides, BCA’s financial solutions have proven they encourage the business growth of all the Bank’s customers, whether small, medium-sized, or large-scale businesses. For BCA, earning customers’ trust through offering them the best solutions to meet their financial needs is an honor and a source of pride. By living our slogan, “Always by Your Side”, BCA will continue to strive to provide all its customers with only the very best services and solutions.