Social Media Community Manager

August 99, Inc

  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • Full time
Posted 19 days ago and deadline of application is on 11 Sep
Recruiter was hiring 7 days ago

Social Media Community Manager

August 99, Inc

Job Description

The Community Manager is responsible for managing and engaging the social media online communities. You will be managing communication efforts including strategy, sentiment analysis, and inquiry management.

Digital marketing is consistently evolving industry, and the Community

Manager requires strong writing and communication skills as well as expert knowledge on social media, customer service, and branding.

You will report directly to the Division Head and the Digital Marketing Manager.

Responsibilities include:

  • Engage with the social media online community by responding to comments, inquiries, and direct messages.
  • Conceptualize a social persona to connect with potential customers and advocate the client's brand message accordingly.
  • Nurture potential customers in order to grow the brand's online community.
  • Assist the social media manager in content strategy based on sentiment analysis.
  • Monitor community feedback on a daily basis.
  • Act as a customer service representative of the client, providing support to the market in different buying stages.
  • Respond to communication-related issues in a timely manner.
  • Develop and implement effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction.
  • Monitoring the success of the community and of social media in terms of the overall marketing strategy.
  • Keep up-to-date with digital technology trends

Minimum Qualifications

Requirements:

  • Excellent verbal and written communication skills
  • Experience planning and leading social media and community initiatives
  • Knowledge of marketing trends and techniques.
  • Self-starter, has the ability to work with minimum supervision.
  • Knowledge of online marketing and marketing channels
  • Analytical skills to interpret web traffic and online engagement metrics
  • Exceptional organizational and multitasking skills
  • Excellent project management skills.
  • Willing to work night shift.

Key Competencies

  • Strong marketing, communication, and leadership skills
  • High attention to detail and ability to multitask
  • Great command of the English language
  • Able to achieve results in a quality, timely, and cost-effective way.
  • Adapts to changing work environments, work priorities and organizational needs.
  • Ability to work under pressure
  • Interacts with people effectively. Able and willing to share and receive information.
  • Organizes and delivers information appropriately.
  • Strong work ethic
  • Expresses ideas effectively.
  • Proactive in problem-solving and able to work under own initiatives

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Information Services
Vacancy
1 opening
Website
https://www.august99.com

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About August 99, Inc

August 99 is a website design company that provides business of all sizes with dedicated virtual teams. We are your best option when it comes to recruiting and getting you professional web experts, copywriters, data entry persons and virtual assistants from The Philippines. We are a tight-knit team of web experts who have worked with companies of all sizes. We deliver beautifully designed websites that are fresh, robust and user-friendly. We are a Philippine digital agency for all your website design needs, including graphic design, WordPress web development, e-commerce websites, online marketing, SEO, PPC, content writing and web hosting. Benefits: Medical and Miscellaneous Allowance, Dental , Sports and Wellness Program, Work from Home, Life Insurance and Paid Special Non-working Days