CSR | Travel Agent | Work from home
Atticus Solutions
- Pasig, PhilippinesGarnet Road, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
We are looking for an employee with 2-5 years of experience in the travel industry. Good spoken and written English skills are a must, we prefer candidates with a good understanding of ticket cancellation and change rules (we can teach refund and change commands in Galileo in case a person worked with other reservation systems). We are searching for a colleague who is willing to stay with us for more than a year, willing to learn, willing to work independently and remotely, with the ability to multitask. We will
teach how to use chat, our internal administrative tools, and reservation system commands (we have detailed instructions at place).
Job responsibilities:
- Reply to clients in chat and via email
- Call airlines to check information about flights, bookings, PCR tests etc.
- Do ticket refunds
- Do ticket exchange (voluntary and involuntary)
- Work with bookings in the reservation system (preferably Galileo, Amadeus also accepted)
Minimum Qualifications
- Amenable working with a morning shift (7AM-4PM)
- Fluent in spoken and written English
- At least 2 years experience in a Travel Industry
- Knowledge and understanding of ticket cancellation rules and refund procedure in reservation system
- Understanding of the basics: PNR creation, segments, coupons, filed fare.
Perks and Benefits
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Paid Holidays
- Paid Vacation Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Customer Service
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Once in a while
- Office Address
- Garnet Road, San Antonio, Pasig, Metro Manila, Philippines
About Atticus Solutions
We are a young offshore staffing firm and are led by two dynamic entrepreneurs.
The founders aim to use the firm as a platform to provide excellent Filipino talent with better careers. One way is by selecting clients who are willing to invest in Filipino talent.
In addition, the firm is a big believer in mentorship programs and also places a big emphasis on rewarding people with either travel or education for themselves or their families.