Atticus Solutions
Atticus Solutions

Client Support Manager  

Atticus Solutions

 
  • Pasig, Philippines
    Garnet Road, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-04-03T16:00:00+00:00
Job closed.

Job Description

Resources Management

  • Effective management of client’s travel documents and TravelerBuddy database
  • Manage and update Airline lists, Airline check in URLs, Image resources, and other assets.
  • Ensure that services and app features are working from time to time.
  • Ensure that all the relevant documents are delivered on time and within scope.

Itinerary Management

  • Efficiently corrects and uploads Travel Itineraries in the TravelerBuddy MIP (TB Tool and System)
  • Immediate fixing and escalation or recognized errors
  • Turn-around time within 5 – 10 minutes for VIPs (with Support from Product Team)

Client Feedback Management

  • Pro-actively responds to client feedback
  • Answering immediately queries for troubleshooting
  • Properly reports and escalate to management as needed

Product Excellence

  • Pro-actively uses and tests the apps on a regular basis without notification from Manager
  • Contributes Ideas and Insights

Quality Assurance Excellence

  • Design & execution of test suites and test cases on web applications and mobile apps
  • Functional, Exploratory, Smoke & Sanity testing on web & mobile platforms
  • Clarifying and raising of issues raised by internal and external stakeholders
  • Defect/Bug reporting through tracking software & defect retest/verification
  • Reporting the results of manual testing
  • Defect/Bug reporting through tracking software & defect retest/verification
  • Regularly monitors and uploads documents to the TravelerBuddy Cloud (or Shared Drive)
  • Attends regularly training and workshops conducted by TravelerBuddy for product enrichment
  • Share best practices with team and mutual support
  • Upholds policies and procedures of the company
  • Open to shifting schedules for 24/7 client support
  • Reports regularly to respective Managers

Minimum Qualifications

  • Graduated from any course or has Client Support Background or has worked for the BPO and/or Travel Technology industry
  • Consistent Performance for achieving and managing 100% completeness and accuracy of document management.
  • Quick to resolve client feedback issues and proper escalation
  • Continuous responsiveness to clients
  • Contribution of Ideas and regular report of spotted errors and bug fixes
  • Team-player

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Garnet Road, San Antonio, Pasig, Metro Manila, Philippines
Industry
Outsourcing / Offshoring
Vacancy
20 openings
Website
http://www.atticus.ph

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About Atticus Solutions

We are a young offshore staffing firm and are led by two dynamic entrepreneurs. The founders aim to use the firm as a platform to provide excellent Filipino talent with better careers. One way is by selecting clients who are willing to invest in Filipino talent. In addition, the firm is a big believer in mentorship programs and also places a big emphasis on rewarding people with either travel or education for themselves or their families.

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