- Handling at minimum 50 cases per day via email or Live Chat.
- Teaching customers how to use the ConvertKit platform.
- Communicating with the team via Slack and occasional Zoom video meetings.
- Attending weekly or monthly team meetings.
- At least high school graduate
- With at least 1 year of BPO/Call Center experience
- Basic knowledge with HTML, CSS and Wordpress
- Good communication skills
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
- Performance Bonus
- Email Support
- Customer Service
- Technical Skills
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