Network Support Engineer
Atticus Solutions
- Pasig, PhilippinesGarnet Road, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱40,000.00 - ₱60,000.00 / monthPHP400006000040000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Taking level 1 and 2 support calls from New Zealand and Australian clients and working through faults with them. These may be to do with internet services, IP telephony services, hosted services, or internal network performance.
- Escalating faults as required and working effectively with senior engineers to assist as needed.
- Provisioning client services.
- Assisting the sales team by providing service information and provisioning notes.
- Updating and maintaining existing infrastructure as required.
- Documenting systems and network design as needed/when requested.
- You’ll be directly reporting to a Service Desk Manager which is based in New Zealand
- Shifts will be from 4:00 am up until 1 pm
Minimum Qualifications
Previous experience with the following would be an advantage;
- SIP telephony systems o Asterisk
- Voipswitch
- Linux, specifically CentOS
- Cisco/Juniper/Fortinet routers/switches
- VMware
- One or more of the following company’s products - Citylink, Araneo, Enable, Vector, TelstraClear, Kordia, Orcon, CallPlus, Voxbone
- At least 2 years of experience in network support
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Garnet Road, San Antonio, Pasig, Metro Manila, Philippines
About Atticus Solutions
We are a young offshore staffing firm and are led by two dynamic entrepreneurs.
The founders aim to use the firm as a platform to provide excellent Filipino talent with better careers. One way is by selecting clients who are willing to invest in Filipino talent.
In addition, the firm is a big believer in mentorship programs and also places a big emphasis on rewarding people with either travel or education for themselves or their families.