Network Support Engineer  

• Taking level 1 and 2 support calls from New Zealand and Australian clients and working through faults with them. These may be to do with internet services, IP telephony services, hosted services, or internal network performance.
• Escalating faults as required and working effectively with senior engineers to assist as needed.
• Provisioning client services.
• Assisting the sales team by providing service information and provisioning notes.
• Updating and maintaining existing infrastructure as required.
• Documenting systems and network design as needed/when requested.
• You’ll be directly reporting to a Service Desk Manager which is based in New Zealand
• Shifts will be from 4:00 am up until 1 pm

Previous experience with the following would be an advantage;

• SIP telephony systems o Asterisk
• Voipswitch
• Linux, specifically CentOS
• Cisco/Juniper/Fortinet routers/switches
• VMware
• One or more of the following company’s products - Citylink, Araneo, Enable, Vector, TelstraClear, Kordia, Orcon, CallPlus, Voxbone
• At least 2 years of experience in network support
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;