Assistant Manager | Learning & Development

ATS Consulting Services PH Inc.

2 openings
Preferred Educational Attainment
Graduated from college
2 months ago
Application deadline
in 9 days
Recruiter responds
7% of the time
Recruiter last seen
a month ago
Staffing / Recruiting
Employment Type
Full time
Office Address
BGC Taguig City, Philippines, Taguig, Philippines
Minimum Qualifications:
Graduated from college
  • Minimum 3-years of Industry experience – at least 2 years as Learning and Development, Delivery.
  • Excellence Consultant role.
  • Understanding of various Contact Centre solutions.
  • Proficient with MS Office.
  • Experience in working with multiple teams and reporting to multiple stakeholders.
  • Have a complete understanding of the BPO industry.
  • Acumen to seek process improvement areas & solutions accordingly.
  • Effective client management and relationship development skills.
  • Excellent written and verbal communication and presentation skills to operate effectively at all levels of the business.
  • Self-sufficient and resourceful as necessary.
  • An articulate, confident and engaging individual with strong people skills who can facilitate delivery and clients.
  • Extensive experience in Training and Training Presentation.
  • Willing to work in a shifting schedule (Day and Night Shift).
  • Willing to work in BGC, Taguig City.
Job Description

Our client is a global leader in IT services, digital and business solutions based in BGC Taguig City, Philippines.

Asst. Manager - Learning and Development

  • Process Enablement, Best Practice Implementation & Front-end Client Visits for multiple service functions.
  • Identify best practices and facilitate their plough backs across processes.
  • Support the Delivery Excellence Lead in Identifying & Implementing process improvement initiatives for the site.
  • Facilitate PMR reviews across businesses.
  • Front-end Client Visits for the site & plough back learning & improvement opportunities basis client feedback.
  • Coordinate with the HR L&D team on creating Web Based Training modules & Best Practice content development basis process need.
  • Responsible for the Roll-out plan, & tracking completion status of corporate initiatives for the site.
  • Own the Innovation & Language Labs and introduce process enabling technology tools & platforms.
  • Market research on the best available tools available to improve ops efficiency.
  • Act as a Training & Quality consultant for new / existing business.
  • Ensure L&D training completion as per the Training Calendar.
About ATS Consulting Services PH Inc.

ATS Consulting Services Philippines Inc. is a leader in Information Technology Staff Augmentation and Consulting Services in different countries. presence in Singapore | Malaysia | India | Australia |Indonesia |Thailand | Philippines.

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