Assistant Manager | Learning & Development  

Our client is a global leader in IT services, digital and business solutions based in BGC Taguig City, Philippines.

Asst. Manager - Learning and Development

• Process Enablement, Best Practice Implementation & Front-end Client Visits for multiple service functions.
• Identify best practices and facilitate their plough backs across processes.
• Support the Delivery Excellence Lead in Identifying & Implementing process improvement initiatives for the site.
• Facilitate PMR reviews across businesses.
• Front-end Client Visits for the site & plough back learning & improvement opportunities basis client feedback.
• Coordinate with the HR L&D team on creating Web Based Training modules & Best Practice content development basis process need.
• Responsible for the Roll-out plan, & tracking completion status of corporate initiatives for the site.
• Own the Innovation & Language Labs and introduce process enabling technology tools & platforms.
• Market research on the best available tools available to improve ops efficiency.
• Act as a Training & Quality consultant for new / existing business.
• Ensure L&D training completion as per the Training Calendar.

• Minimum 3-years of Industry experience – at least 2 years as Learning and Development, Delivery.
• Excellence Consultant role.
• Understanding of various Contact Centre solutions.
• Proficient with MS Office.
• Experience in working with multiple teams and reporting to multiple stakeholders.
• Have a complete understanding of the BPO industry.
• Acumen to seek process improvement areas & solutions accordingly.
• Effective client management and relationship development skills.
• Excellent written and verbal communication and presentation skills to operate effectively at all levels of the business.
• Self-sufficient and resourceful as necessary.
• An articulate, confident and engaging individual with strong people skills who can facilitate delivery and clients.
• Extensive experience in Training and Training Presentation.
• Willing to work in a shifting schedule (Day and Night Shift).
• Willing to work in BGC, Taguig City.