Mandarin Technical Helpdesk Analyst
Atos Information Technology, Inc.
- undefined, 7th Floor, One Ecom Building, Harbor Drive, Sunset Avenue, Mall of Asia Complex, Pasay, Metro Manila, Philippines
- Full timeFULL_TIME
Job closed.
Job Description
- Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
- Applies understanding and knowledge of information systems products and services to assist users
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Coordinates referrals to appropriate technical, professional, or service personnel
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Provides functional or task leadership
- Coordinates special projects and system upgrades
- Briefs customers and/or management on the status of resolution efforts
- Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
- Recommends system or process improvements, including procedures, training, and enhanced documentation
- May provide occasional functional and technical guidance to less experienced staff.
- The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
- The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
- All other duties as assigned
Minimum Qualifications
- Candidates must have Excellent English and Mandarin communication skills.
- Required language: Mandarin
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.
- At least 2 years Service Desk/Helpdesk/Technical Support experience is required.
- Strong team player
- Must be able to demonstrate strong problem solving skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 7th Floor, One Ecom Building, Harbor Drive, Sunset Avenue, Mall of Asia Complex, Pasay, Metro Manila, Philippines
- Industry
- Information Technology / IT
- Vacancy
- 2 openings
About Atos Information Technology, Inc.
Atos is a leader in digital services with pro forma annual revenue of around €12 billion and around 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works
with clients across different business sectors:
Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.