Incident Specialist
ASTICOM Technology Inc.
- Mandaluyong, Philippines4th Floor, Tower 1, Globe Telecom Plaza, Pioneer cor Madison Street, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Analyze incidents to identify service restoration actions to be taken.
- Conducts incident classification and prioritization
- Identify the impact of incidents.
- Perform Incident investigation and diagnosis (including resolution where possible).
- Perform periodic incident audits to verify the accuracy of classification, resolution action, and Parent/Child ticket assignments.
- Escalate the process as necessary using established escalation policies.
- Develop requirements for features and enhancements to the incident management system.
- Manage and maintain the major incident process and associated procedures.
- Review and audit incident management processes across multiple support tiers.
- Ensure that all teams follow the incident management process for every incident; identify training needs and recommend appropriate actions to resolve them.
- Monitor and administer Incident Management ticket assignments, changing assignment as appropriate, request status updates.
Minimum Qualifications
- Degree in Information Technology, Computer Science or other relevant fields
- Have basic to advanced knowledge of Extracting, Transforming, and Loading data
- Minimum 4 years of relevant work experience in problem management and incident resolution
- Experience in handling remedy tickets or similar incident management tools
- At least 4 years with Extract, Transform, Load (ETL) tool experience
- Strong Development ETL skills to load scripts in Teradata and/or Hive Database.
- At least 2 years with Business Process Management skills.
- Candidates must be willing to work in BGC, Taguig.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 4th Floor, Tower 1, Globe Telecom Plaza, Pioneer cor Madison Street, Mandaluyong, Metro Manila, Philippines
- Industry
- Shared Services
- Vacancy
- 1 opening
About ASTICOM Technology Inc.
ASTICOM TECHNOLOGY INC. (ASTICOM) is an HR solutions company established in March 2015. Formerly known as Ayala Systems Technology Inc and part of the Ayala Group of Companies, its services includes Recruitment, Payroll Administration and Management, and Outsourcing. We provide talents in the following talent segments: Sales, Marketing, Finance and Administration.
OUR SERVICES INCLUDE
Payroll Administration and Management
Project Employees Deployed to Clients
Outsourcing / Shared Service Model
OUR PROMISE
To provide all out clients with end to end client and employee engagement.
To provide dedicated account managers for our clients and dedicated area managers for our employees.
To provide services that will support the overall efficiency and cost targets of the company.
To align with our client’s values and service principles through on boarding and training
To provide the flexibility to manage operations through ASTICOM.
We have dozens of job openings for people who are interested in working with technology and IT. Start your careers in ASTICOM Technology Inc. today!