Client Service Associate
Asia Select Inc.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
OBJECTIVES
- Achieve target renewal rate through outstanding client service
- Partner with ISS team members to drive operational excellence for both new and existing clients
- Act as a trusted advisor for clients and their advocate within ISS
- Serve as domain expert on ISS suite of proxy and corporate governance solution
MAIN RESPONSIBILITIES
- Monitor and ensure client satisfaction
- Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools
- Participate in account management plans for institutional clients in APAC; conduct review of goals and objectives (quarterly minimum)
- Help identify accounts at risk and create plans to ensure revenue and client retention
- Identify and communicate up-sell opportunities to Sales Team and assist in closing new deals
- Perform frequent testing of new product features
- Assess client reporting needs and coordinate report delivery
- Communicate market requirements to ISS business leaders
- Take active ownership of operational support for clients, including ballot and vote management, account maintenance, and vote report production
- Conduct product training for clients
- Perform regular Master Account List reviews (Quarterly minimum)
- Conduct regular calls with clients (health checks, training)
- Other special projects and initiatives for the business, as needed and assigned
Minimum Qualifications
- Bachelor’s degree required, MBA or masters a plus
- Fluency in English is required.
- Minimum 2 years’ experience in a client service or operations position, ideally in financial services or corporate governance industries
- Strong interest in finance, with understanding of financial markets and market players
- Innovative, motivated, and client-oriented thinker with strong attention to detail
- Excellent organizational and communication skills
- Proficiency in Microsoft Office product suite, particularly Microsoft Excel
- A team player able to effectively manage the expectations of a diverse and demanding client base
- Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
- Comfortable analyzing and working with highly confidential financial data
- Absolute personal and business integrity
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Makati, Metro Manila, Philippines
About Asia Select Inc.
Asia Select Inc. is a premiere Human Capital Solutions company supporting local and global companies in the Philippines.
With two decades of delivering with excellence, we have forged many long-term partnerships with diverse industry clients who require creative recruitment solutions such as Aspire (Executive Search), Accelerate (Contingency Search), and Architect (Recruitment Process Outsourcing).
We also offer our clients Assess (HR Consultancy) through AI-enabled recruitment and gamified solutions. In addition, we promote HR learning and executive education through Ascend (Learning and Development), making us the trusted educational partner of SHRM, IESE Business School, and Aden University.
Our services, tech solutions, and partnerships positions Asia Select as one of the leading organizations for candidates, clients, and partners.