Asia Select Inc.
Asia Select Inc.

Client Service Associate  

Asia Select Inc.

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 6 years ago

2017-12-24T16:00:00+00:00
Job closed.

Job Description

OBJECTIVES

  • Achieve target renewal rate through outstanding client service
  • Partner with ISS team members to drive operational excellence for both new and existing clients
  • Act as a trusted advisor for clients and their advocate within ISS
  • Serve as domain expert on ISS suite of proxy and corporate governance solution

MAIN RESPONSIBILITIES

  • Monitor and ensure client satisfaction
  • Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools
  • Participate in account management plans for institutional clients in APAC; conduct review of goals and objectives (quarterly minimum)
  • Help identify accounts at risk and create plans to ensure revenue and client retention
  • Identify and communicate up-sell opportunities to Sales Team and assist in closing new deals
  • Perform frequent testing of new product features
  • Assess client reporting needs and coordinate report delivery
  • Communicate market requirements to ISS business leaders
  • Take active ownership of operational support for clients, including ballot and vote management, account maintenance, and vote report production
  • Conduct product training for clients
  • Perform regular Master Account List reviews (Quarterly minimum)
  • Conduct regular calls with clients (health checks, training)
  • Other special projects and initiatives for the business, as needed and assigned

Minimum Qualifications

  • Bachelor’s degree required, MBA or masters a plus
  • Fluency in English is required.
  • Minimum 2 years’ experience in a client service or operations position, ideally in financial services or corporate governance industries
  • Strong interest in finance, with understanding of financial markets and market players
  • Innovative, motivated, and client-oriented thinker with strong attention to detail
  • Excellent organizational and communication skills
  • Proficiency in Microsoft Office product suite, particularly Microsoft Excel
  • A team player able to effectively manage the expectations of a diverse and demanding client base
  • Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
  • Comfortable analyzing and working with highly confidential financial data
  • Absolute personal and business integrity

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Accounting and Finance
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Makati, Metro Manila, Philippines
Industry
Management Consulting
Vacancy
50 openings
Website
https://asiaselect.ph/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Asia Select Inc.

Asia Select Inc. is a premiere Human Capital Solutions company supporting local and global companies in the Philippines. With two decades of delivering with excellence, we have forged many long-term partnerships with diverse industry clients who require creative recruitment solutions such as Aspire (Executive Search), Accelerate (Contingency Search), and Architect (Recruitment Process Outsourcing). We also offer our clients Assess (HR Consultancy) through AI-enabled recruitment and gamified solutions. In addition, we promote HR learning and executive education through Ascend (Learning and Development), making us the trusted educational partner of SHRM, IESE Business School, and Aden University. Our services, tech solutions, and partnerships positions Asia Select as one of the leading organizations for candidates, clients, and partners.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: