Six Solutions Inc.
Six Solutions Inc.

Service Desk Support  

Six Solutions Inc.

  • Makati, Philippines
    12th Flr The Peak Tower, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱26,000.00 - ₱28,000.00 / month
    PHP
    26000
    28000
    26000
    MONTH
  • Full timeFULL_TIME

Expired 2 years ago

2021-12-11T16:00:00+00:00
Job closed.

Job Description

A service desk support is expected to be Trained and Equipped to provide technical resolution to store staff and retail partners of Sandbox VR campaign. They should pass the foundation skills training, product-specific training and nesting period before being endorsed to operations.

The essential functions and expectations of this position include:

  • Assist with all technical issues being raised.
  • Provide prompt service to the store staff.
  • Provide the best solutions and set proper expectations to all customers.
  • Provide positive customer experience to all retail partners.
  • Communicate effectively with station staff.
  • Analyze root cause and provide appropriate solutions.
  • Maintain the quality of all their chat communications.
  • Follow up pending tickets.
  • Create tickets properly following the standard format.
  • Maximize availability during logged in hours.
  • Respond well to coaching opportunities.

Minimum Qualifications

  • With Bachelor's Degree in any IT-related course
  • Vast experience in Technical and/or IT support is necessary
  • Experience in the BPO industry and gaming industry is a huge plus.
  • Able to communicate effectively in English with customers and employees through all available mediums
  • Expertise in technical aspects such as software, hardware and network configuration
  • Must possess strong problem-solving and critical thinking skills
  • Strong multi-tasking skills
  • Ability to work in a team fostered environment
  • Willing to work on a shifting schedule, including weekends and holidays
  • Able to work onsite at our Makati office

Perks and Benefits

  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Other

Weekly Attendance Bonus

Preferred Courses

  • Information Technology
  • Computer Engineering
  • Computer Science [Network Engineering]

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Ground Floor The Peak Tower 107 LP Leviste St. Salcedo Village
Industry
Employer on Records & Staffing
Vacancy
5 openings
Website
https://www.asiapremierbpo.com

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About Six Solutions Inc.

SIX Solutions provides Employer of Record (EOR) services. We are a third-party local entity placed as an intermediary in an existing employee-employer relationship. We are responsible for the legal and regulatory obligations of employment and payroll as an EOR. Examples are payroll processing, employee onboarding, background checks, human resources, employee relations, and administration. We are not involved in day-to-day job activities. Our sole focus is hiring roles in software development: desktop, web, and mobile application development, cloud computing, DevOps and QA, and UI and UX. We are serving mid-sized and large businesses and software product companies.

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