Retention Specialist
Six Solutions Inc.
- Makati, Philippines12th Flr The Peak Tower, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Responsible for the customer service phone queue (for all incoming customer calls and must ensure that service levels are met on a consistent basis).
- Listen attentively to customer inquiries and issues over the phone and utilize available resources to address the customer’s concerns/needs
- Educate customers about products and services, as well as provide assistance in using customer self-help tools
- Able to identify opportunities for cross-selling and up-selling, especially providing solutions from available products and services based on customer’s concerns/needs
- Handle simple customer service inquiries such as order placements, order changes and inquiries, tracking shipments and account information changes.
- Multi-task and interact with several applications simultaneously.
- Ask probing questions to gain a deep understanding of the customer’s concern and recommend a solution that meets the customer’s need.
- Accurately notate all customer interactions.
- Act with the highest degree of empathy and personable communication with customers.
PROFILE
- Multitasking skills
- Call Center related training is desired
- 6 months of either sales experience, customer service, and customer retention
- Excellent communication skills
- Basic technical knowledge preferred
- A self-starter who can work independently, but thrives in a team atmosphere
- Positive attitude
- Eagerness to learn and improve the skill set
Minimum Qualifications
- Required strong eye for detail
- Requires excellent multi-task abilities as all tasks are time-sensitive
- Ability to communicate effectively in English with customers and employees through all available mediums (verbal and written).
- Ability to be responsive, resourceful, identify opportunities for cross-selling and up-selling and adept at problem-resolution
- Ability to achieve positive satisfaction results from customers and employees
- Flexibility of schedule is strongly preferred
Perks and Benefits
- Single Parent Leave
- Medical / Health Insurance
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Sales and Marketing Knowledge
- Email Support
- Chat Support
- Reading Comprehension
- Communication Skills
- Closing Sales
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Ground Floor The Peak Tower 107 LP Leviste St. Salcedo Village
About Six Solutions Inc.
SIX Solutions provides Employer of Record (EOR) services. We are a third-party local entity placed as an intermediary in an existing employee-employer relationship. We are responsible for the legal and regulatory obligations of employment and payroll as an EOR. Examples are payroll processing, employee onboarding, background checks, human resources, employee relations, and administration. We are not involved in day-to-day job activities.
Our sole focus is hiring roles in software development: desktop, web, and mobile application development, cloud computing, DevOps and QA, and UI and UX. We are serving mid-sized and large businesses and software product companies.