Online Proctor

Asia Premier One Source Inc.

  • Mandaluyong, Philippines
    Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
  • 23,000.00 - 25,000.00 PHP / monthPHP23,000.0025,000.0023,000.00MONTH
  • Full time
Posted 19 days ago and deadline of application is on 10 Mar
Recruiter was hiring a day ago

Job Description

Primary Responsibilities:

  • Provide a sequence of service for all test takers once they have entered their exam through the exam submission and logging out process.
  • Responsible for the service levels and monitoring of all test takers as they complete their exams online.
  • Maintain the integrity of the exam process as committed to with all institution partners.
  • Partners with all operation support teams to further assist test takers and institutions in the event of technical challenges or any other issue that prevents the ability to complete a scheduled exam

Specific Responsibilities:

  • Monitor the test taker as the exam is taken
  • Ensure all exam notes and rules are followed as prescribed by the institution and ProctorU.
  • Monitor the test taker to ensure no academic breaches or violation of exam rules take place.
  • Be available to test takers if any questions arise during the proctoring session.
  • Review all exam submission parameters as prescribed by the institution and ProctorU and ensure that they are completed.
  • Witness the completion and submission of exams.
  • Complete close-out procedures and witness the logging out of test takers.
  • Log all notes, observations and any specific details of the session as necessary in the exam schedule program.
  • Report any occurrences that require an incident report to the Quality Control team, as necessary.
  • Notify a manager of all occurrences from a proctored session as required by the institution and ProctorU.
  • Uphold all standards, policies and laws pertaining to the proctoring function (10%)
  • Follow all standards of performance as required by ProctorU.
  • Follow all policies as defined in the ProctorU Employee Handbook.
  • Uphold the Family Educational Rights and Privacy Act as required by the U.S. Department of Education.

Profile:

  • Required strong eye for detail
  • Requires excellent multi-task abilities as all tasks are time-sensitive
  • Ability to communicate effectively in English with customers and employees through all available mediums (verbal, electronic and written). Second language is desirable
  • Ability to be responsive, resources and adept at problem-resolution
  • Ability to achieve positive satisfaction results from customers and employees
  • Flexibility of schedule is strongly preferred
  • Amenable to work in either BGC, Makati, or Mandaluyong

Minimum Qualifications

  • Excellent Communication skills
  • Above average customer centric skillset
  • Multitasking
  • Organization
  • Interpersonal
  • Initiative and problem-solving abilities
  • Dependability

Perks and Benefits

  • Paid Vacation Leave Paid Vacation Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Recruitment / Signing Bonus Recruitment / Signing Bonus

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Education and Training
Educational requirement
Graduated from high school
Recruiter response to application
Often 
Office Address
Mandaluyong, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
100 openings
Website
https://www.asiapremierbpo.com

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About Asia Premier One Source Inc.

Founded in 2007, Asia Premier One Source Inc. (APOSI) emerged in the BPO Industry. Known for having highly-trained specialists, exceptional customer services, and innovative yet cost-efficient solutions. We provide Inbound, Outbound, Non-voice and Process Solutions. Our client’s success is our focus. With this in mind, the company is centered on the core values of Teamwork, Integrity, Quality, Professionalism, Respect, Innovation, Results Orientation, Entrepreneurial Spirit and Excellent Client Relationship.
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