Customer Service Officer  


  • Jakarta Selatan, Indonesia
    18th Floor, Jalan Jenderal Sudirman, Senayan Kel., Kebayoran Baru, Jakarta Selatan, DKI Jakarta, Indonesia
    Jakarta Selatan
    DKI Jakarta
  • Full timeFULL_TIME

Expired 12 days ago

Job closed.

Job Description

  1. Assess our customers by providing relevant consultations.
  2. Respond promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledge and resolve customer complaints.
  5. Processing orders, forms, applications, and requests.
  6. Keeping records of customer interactions, transactions, comments and complaints.
  7. Providing feedback on the efficiency of the customer service process.
  8. Ensure customer satisfaction and provide professional customer support.

Minimum Qualifications

  1. Have a minimum Bachelor’s Degree of any field.
  2. Experience in working at a Financial Service or E-Commerce Industry as a customer support.
  3. Strong phone contact handling skills and active listening.
  4. Familiar with CRM systems and practices.
  5. Customer orientation and ability to adapt/respond to different types of characters.
  6. Excellent communication and presentation skills.
  7. Ability to multi-task, prioritize and manage time effectively.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Jalan Jenderal Sudirman, Senayan Kel., Kebayoran Baru
Financial Services
1 opening

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About Asetku

Asetku was founded in 2017. As a P2P lending platform for lender to fund easily through mobile phone, Asetku has built strategic partnerships with Mobile Operators, Digital Marketplace, Payment Gateways, and Merchants over our maiden years. Currently being the only official P2P lending platform of AKULAKU marketplace platform, we provide a selection funding Products starts with various range of tenors and return up to 22%.

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