Social Media Customer Care
Asetku
- Kota Jakarta Pusat, Indonesia50C, Sahid Sudirman Centre, Karet Tengsin, Central Jakarta City, Jakarta, Indonesia, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta PusatDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2021-11-27T17:00:00+00:00Job closed.
Job Description
- Being responsible for responding to every message and comment on all social media platforms
- Providing correct information to all customer inquiries related to the company
- Handling and monitoring customer’s complaints from social media and solve the problem
- Coordinating with CS team, PR, or any related division to solve the problem and inquiries
- Communicating courteously and effectively to understand issues from the customer's perspective
- Making reports for all questions and problems that come in via social media
- Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance
- Following and aware of any corporate information update
- Contributing to the creative content on social media if needed
Minimum Qualifications
- Candidate must possess at least Bachelor's Degree in Communication/Advertising/Design/Creative Multimedia or other related major.
- At least 1 year of working experience in customer service or social media
- Experience and familiar with social media platforms (Facebook, Instagram, Youtube, Twitter, Google)
- Strong copywriting skill and problem-solving skill
- Strong analytical and critical thinking skills
- Passion for delivering a great customer experience
- Excellent verbal & non-verbal communication
- Excellent written and spoken English
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Paid Holidays
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Sahid Sudirman Centre, Karet Tengsin, Central Jakarta City, Jakarta, Indonesia
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About Asetku
Asetku was founded in 2017. As a P2P lending platform for lender to fund easily through mobile phone, Asetku has built strategic partnerships with Mobile Operators, Digital Marketplace, Payment Gateways, and Merchants over our maiden years.
Currently being the only official P2P lending platform of AKULAKU marketplace platform, we provide a selection funding Products starts with various range of tenors and return up to 22%.