Asetku
Asetku

Customer Service Manager (Mandarin Speaker)  

Asetku

 
  • Kota Jakarta Pusat, Indonesia
    50C, Sahid Sudirman Centre, Karet Tengsin, Central Jakarta City, Jakarta, Indonesia, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Indonesia
    Kota Jakarta Pusat
    Daerah Khusus Ibukota Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 2 years ago

2021-12-08T13:16:09.516559+00:00
Job closed.

Job Description

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.

Minimum Qualifications

  • Fluent in Mandarin is a must
  • Bachelor Degree (S1) from reputable university or equivalent
  • 2+ years of work experience in a similar position
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer & standard office equipment skills
  • Outstanding communication skills, both written and verbal.
  • Love being with people and excellent phone etiquette.
  • Outstanding organizational skills.
  • Love to work under pressure with minimum supervision.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Sahid Sudirman Centre, Karet Tengsin, Central Jakarta City, Jakarta, Indonesia
Industry
Financial Services
Vacancy
1 opening
Website
https://www.asetku.com/#/

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About Asetku

Asetku was founded in 2017. As a P2P lending platform for lender to fund easily through mobile phone, Asetku has built strategic partnerships with Mobile Operators, Digital Marketplace, Payment Gateways, and Merchants over our maiden years. Currently being the only official P2P lending platform of AKULAKU marketplace platform, we provide a selection funding Products starts with various range of tenors and return up to 22%.

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