AS White Global
AS White Global

Service Desk Team Leader  

AS White Global

  • Taguig, Philippines
    16F Bonifacio Stopover Corporate Center, 31st St. corner 2nd Ave., BGC, Taguig City, Philippines, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-02-26T16:16:15.179363+00:00
Job closed.

Job Description

We are looking for a Service Desk Team Leader to help set up a new service desk based onsite with one of our exciting clien

This is a challenging role in which you have the opportunity to really make a difference to both clients and colleagues a like.

  • Day-to-day management of a Service Desk function.
  • Driving the meeting of customer SLAs and an exceptional customer service
  • Ensure tickets are logged accurately and call queues are managed efficiently
  • Lead and attend weekly Service Desk meetings to highlight performance, motivate staff, encourage collaboration and introduce new clients/services.
  • Line Management of Service Desk staff including appraisals, objective setting, mentoring and 1:1 meetings.
  • Ensure all staff have appropriate training and develop personal development plans to meet future requirements
  • Manage the 24/7 Service Desk rota ensuring all shifts and projects are scheduled.
  • Drive the continuous improvement of service through Change Management, Problem Management, reporting and analysis.
  • Own the escalation of incidents, expediting issues to the relevant teams.

Minimum Qualifications

  • Minimum 3+ years providing user & technical support @ levels 2 and 3 within complex technical environments.
  • Minimum 3+ technical experience with Oracle Fusion
  • Solid understanding of Oracle Fusion applications, functions and processes
  • Prior experience in the Construction industry
  • Oracle Certifications (Oracle Certified Professional OCP or higher)
  • Experience supporting application and database servers
  • Strong technical knowledge of virtual machines (IaaS, Writing Code (PaaS) and Software as a Service (SaaS)).
  • Solid experience in administering Oracle cloud-based applications
  • Strong oral and written communication skills.
  • Ability to work with others in a constructive and collaborative manner.
  • Knowledge of emerging technologies
  • Ability to develop an in-depth knowledge of information architecture and information management methodology

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Bonifacio Stopover Corporate Center, 31st St. corner 2nd Ave., BGC, Taguig City, Philippines
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
https://aswhiteglobal.com/

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About AS White Global

AS White Global (ASW) is an Australian company with headquarters in Sydney and contemporary offices spread across Vietnam, the Philippines, and Malaysia. We help organisations build their global teams and capability by providing international talent selected from the large talent pool in South East Asia. We pride ourselves on sourcing the right employees for our partners, no matter what the industry is and have years of experience doing it. ASW is an agile company, with an independent and forward thinking Board of Directors. Since 2011, the company has grown from 50 to over 1000 employees internationally. Our agility and passion have allowed us to effectively service our growing portfolio of clients. We are experts in providing offshored teams in the following specialisations: Software Development Service Desk & Infrastructure Accounting, Finance & Admin Services Creative & Digital Marketing

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