Team Lead - Healthcare Account
AS White Global
- Taguig, Philippines16F Bonifacio Stopover Corporate Center, 31st St. corner 2nd Ave., BGC, Taguig City, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Mentor, coach and supervise Rehabilitation Assistants to support their achievement of service delivery, customer service and timeframes.
- Lead by example to create a culture of high performance and over delivery in all aspects of service delivery.
- Implement and support quality assurance processes for allocated Rehabilitation Assistants in accordance with the client management system
- Assist with the induction of new Rehabilitation Assistants.
- Undertake a minimum of monthly supervision with direct reports to:
- Monitor and support rehabilitation Assistants to manage their workload and work capacity.
- Review performance based on Rehabilitation Assistant KPI’s.
- Maintain written records of supervision appointments.
- Undertake performance management and performance appraisals
- with Rehabilitation Assistant’s.
- Prepare for and review team performance and service provision with manager monthly (as a minimum).
- Lead by example to role model the client's values and inspire your team to embrace the values always.
Minimum Qualifications
The following are desirable but not essential:
- An undergraduate health-related tertiary qualification such as Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling, Psychology, Social Work, or Health Science.
- Experience in leading a team.
- Certificate/qualification in health management.
- Experience in a health-related administrative setting
- Experience working in an administrative or clinical rehabilitation setting.
Skills / Attributes
- Strong English written communication skills with a focus of documentation preparation and formatting.
- Proficiency in the use of Microsoft Word.
- Well-developed verbal communication skills with a focus of telephone conversations with external clients.
- Strong customer service focus.
- Proven organization and time management skills.
- Competent in the use of Microsoft Excel and Outlook.
- Working knowledge of the Microsoft Office suite.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Health and Medical
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 16F Bonifacio Stopover Corporate Center, 31st St. corner 2nd Ave., BGC, Taguig City, Philippines
About AS White Global
AS White Global (ASW) is an Australian company with headquarters in Sydney and contemporary offices spread across Vietnam, the Philippines, and Malaysia. We help organisations build their global teams and capability by providing international talent selected from the large talent pool in South East Asia. We pride ourselves on sourcing the right employees for our partners, no matter what the industry is and have years of experience doing it.
ASW is an agile company, with an independent and forward thinking Board of Directors. Since 2011, the company has grown from 50 to over 1000 employees internationally. Our agility and passion have allowed us to effectively service our growing portfolio of clients.
We are experts in providing offshored teams in the following specialisations:
Software Development
Service Desk & Infrastructure
Accounting, Finance & Admin Services
Creative & Digital Marketing