Team Lead - Healthcare Account

AS White Global

  • Taguig, Philippines
    16F Bonifacio Stopover Corporate Center, 31st St. corner 2nd Ave., BGC, Taguig City, Philippines, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 6 Oct
Recruiter was hiring 5 days ago

Team Lead - Healthcare Account

AS White Global

Job Description

  • Mentor, coach and supervise Rehabilitation Assistants to support their achievement of service delivery, customer service and timeframes.
  • Lead by example to create a culture of high performance and over delivery in all aspects of service delivery.
  • Implement and support quality assurance processes for allocated Rehabilitation Assistants in accordance with the client management system
  • Assist with the induction of new Rehabilitation Assistants.
  • Undertake a minimum of monthly supervision with direct reports to:
  • Monitor and support rehabilitation Assistants to manage their workload and work capacity.
  • Review performance based on Rehabilitation Assistant KPI’s.
  • Maintain written records of supervision appointments.
  • Undertake performance management and performance appraisals
  • with Rehabilitation Assistant’s.
  • Prepare for and review team performance and service provision with manager monthly (as a minimum).
  • Lead by example to role model the client's values and inspire your team to embrace the values always.

Minimum Qualifications

The following are desirable but not essential:

  • An undergraduate health-related tertiary qualification such as Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling, Psychology, Social Work, or Health Science.
  • Experience in leading a team.
  • Certificate/qualification in health management.
  • Experience in a health-related administrative setting
  • Experience working in an administrative or clinical rehabilitation setting.

Skills / Attributes

  • Strong English written communication skills with a focus of documentation preparation and formatting.
  • Proficiency in the use of Microsoft Word.
  • Well-developed verbal communication skills with a focus of telephone conversations with external clients.
  • Strong customer service focus.
  • Proven organization and time management skills.
  • Competent in the use of Microsoft Excel and Outlook.
  • Working knowledge of the Microsoft Office suite.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Health and Medical
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
16F Bonifacio Stopover Corporate Center, 31st St. corner 2nd Ave., BGC, Taguig City, Philippines
Information Technology / IT
1 opening

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About AS White Global

AS White is an Australian company with headquarters in Sydney and contemporary offices across Vietnam, Malaysia and Philippines. We help organisations build their global teams and capability by providing international talent and resources. Our clients have been able to innovatively drive efficiencies and growth by partnering with our talented teams across South East Asia. Although we specialise in providing professional offshore services and expert teams in areas of Software Development, Managed Services, Administration and Service Desk, we can build teams in any industry.
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