End User Service Desk Analyst  

ABOUT ANZ ANZ is one of the 5 largest listed companies in Australia and number one bank in New Zealand with market capitalisation of AU$93.4b and total assets of A$896.5 billion as at 31 March 2017. We operate in 34 markets across Australia, New Zealand, Asia, Pacific, Europe, America and the Middle East. Our ~46,000 staff serve retail, commercial and institutional customers through consumer and corporate offerings in our core markets, and regional trade and capital flows across the region. We have over 550,000 shareholders with 41.8% being retail shareholders and 72.5% domestic shareholders. ANZ'S PURPOSE Our purpose is to shape a world where people and communities thrive. That is why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. From our earliest days in the 1830s, financing commerce and facilitating trade, our focus has always been on unlocking opportunity for individuals, families, businesses and communities. With fast-changing technologies, demographic shifts, climate change and globalisation bringing both opportunities and challenges, we now have an important role to play in enabling economic participation and encouraging sustainable growth. At its heart, our business is transformation We use our insights, products and services, and our banking network in Asia, to help individuals and businesses to grow. We convert savings into investment, build small businesses into large, take domestic enterprises international, and evolve old industries into new. We transform ideas, hard work and ambition into reality. We believe banking is about more than just finance Our business is about building relationships that create value. By connecting people and businesses, and playing a leading role in workplace participation and diversity, we create a strong, cohesive and vibrant community. We combine the energy and commitment of our people with the power of technology and data to deliver innovative and convenient services that make the greatest difference for customers, and for the communities and countries in which we operate. We care about who we bank and how we bank them We recognise that to earn trust we need to continuously raise standards in everything we do. We must go beyond complying with laws and regulations to considering the evolving needs and expectations of our stakeholders in every decision we make, including the social and environmental impacts. We do this through the fair and balanced deliberation and actions that our customers, employees and society expect from us. OUR STRATEGY Our strategy is to use our strong Australian and New Zealand foundations, distinctive geographic footprint, and market-leading service and insights to better meet the needs of customers and capture opportunities linked to regional trade and capital flows. In doing this, ANZ provides shareholders with access to a unique combination of high-returning franchises and direct exposure to long-term Asian growth. Our strategy has three elements 1. creating the best bank in Australia and New Zealand for home owners and small business customers, 2. building the best bank in the world for clients driven by regional trade and capital flows, and 3. establishing common, digital-ready infrastructure to provide great customer experience, scale and control. The strategy is underpinned by strong expense, capital and risk management disciplines and the quality of our people.