Product Consultant
Anchanto
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- IDR 8,000,000.00 - IDR 10,000,000.00 / monthIDR8000000100000008000000MONTH
- Full timeFULL_TIME
Expired 3 years ago
2021-02-23T06:16:16.126691+00:00Job closed.
Job Description
- Responsibilities of this position include training and implementation of Anchanto Software Product to various Anchanto customers.
- Learn and grasp every bit and piece and features and flows and processes of Anchanto software products. This is a continuous effort in order to keep up to pace with the new features as well as changes to the existing features in the product.
- Responsible for working with Anchanto customers in different phases such as implementation and nursery.
- Capture following details per customer while working on the product implementation for the customer –
- i. Collect what is sold to the customer from the sales manager
- ii. Collect and analyse customer requirements
- iii. Pre-implementation call with the customer to ensure the implementation has proper agenda
- iv. Deliver pre-implementation checking and documents pack
- v. Perform implementation readiness check for every implementation planned with the customer either onsite or remotely
- vi. Work on Software configuration and Data import if required as part of implementation process
- vii. Be available to perform implementation either from customer office (onsite) or remotely
- viii. Handhold customers till they get comfortable with the Anchanto software and its processes
- ix. Perform trial orders, create orders, order processing, inventory processing, stock take, inventory sync-up, product creation and management, and all other software features to get the complete training executed by processing real data on the software as part of software implementation
- x. Co-ordinate and resolve any tech or integration specific issues that are observed during the implementation or during walkthrough to customers
- xi. Prepare and share the Post-implementation report with all internal and external stakeholders
- xii. Prepare and share post-implementation action items and ETA, share with all the stakeholders
- xiii. Take the implementation phase sign-off from customer keeping account manager in loop
- xiv. During nursery phase, analyse and respond to issues or queries raised by the customer
- xv. Work on resolution of any issues post-implementation and share ETA across the stakeholders
- xvi. Arrange weekly call with all the relevant users from customer end during the nursery phase
- xvii. Get on to re-training or additional walkthrough sessions of Anchanto software with the customer team
- xviii. Ensure all relevant team members are comfortable with Anchanto software during the nursery phase
- xix. Work on any data clean-up required post the implementation and nursery phase to ensure transition to go-live
- xx. Prepare and share post-nursery phase report with all the internal and external stakeholders
- xxi. Work on smooth transition of customer from nursery to go-live phase
- Coordinate with the product team in order to get trained on the new features in Anchanto software products
- Assist the sales and account management team in order to provide Anchanto software walkthrough to prospects or signed customers
- Perform all trainings and implementations with utmost discipline, etiquette, mannerism, professionalism, user-friendly manner, understanding customer needs, understanding technical as well as operational situations with/ from customer, giving full attention to customer queries/ issues/questions during trainings and resolving them without losing the track of it, being very clear in communication and maintain record of all execution phases and thereby sharing at every interval with all relevant stakeholders without fail Key Competencies
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Required Skills
- Customer Service
- Problem Solving
- Communication Skills
Preferred Courses
- Information Technology
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Revenue Tower, SCBD, Senayan, Kebayoran Baru
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About Anchanto
We are a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world class Cloud and AI products and services. With more than 7,000 customers, leading global brands, large retailers, and postal operators leverage Anchanto to process more than a billion dollars of revenue each year. Our powerful, scalable products deliver rapid innovation integrated to over 135 different commerce and carrier platforms across the world.
Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.
We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.