IT Specialist
Accent Micro Technologies, Inc.
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
- This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources.
- They may also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients.
- As the main interface to the client, they need to understand the local infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of and acting on the problem.
- Strong client communication and business skills are therefore needed since direct client interaction is often required. Accordingly, they have a direct impact on client satisfaction, and therefore, need to understand their account/site environment.
- Responsible for second level support to End User’s support concerns.
- Analyze and determine whether the end user’s problem is in hardware, system software, application software, network, LAN media, host connection or usage.
- Resolve client hardware/software PC problem tickets by giving step by step instructions. A technical knowledge of the supported platform is required as well as a working knowledge of the hardware.
- Resolve tickets within the client SLA and obtain a high Client Satisfaction Rating.
- Provide Remote takeover Support including Wireless, Smart Phone Support, Tablet Support (iOS and Android).
- Demonstrate verbal and written communication skills to achieve customer experience and satisfaction.
- Responsible for Windows 10, Office365/OneDrive for Business/Mobile email installation, configuration and troubleshooting.
Minimum Qualifications
- Candidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
- At least 2 year of working experience in the related field is required for this position.
- Average to High Hardware and Software troubleshooting skills
- Basic Network troubleshooting skills
- Knowledgeable with Office365 for Business
- Knowledgeable with Windows 7 – 10)
- Average to High Hardware and Software troubleshooting skills
- Preferrably with car or motorcycle
Perks and Benefits
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Preferred Courses
- Information Technology
- Computer Science
- Computer Engineering
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Taguig, Metro Manila, Philippines
About Accent Micro Technologies, Inc.
AMTI is the most diversified technology company in the Philippines.
Since 1996, it has been at the forefront in building partnerships with some of the world's leading brands in technology.
Aside from its years of experience, the ingenuity of the Filipino has become the main driver in enabling AMTI to deliver only the best innovative technology solutions.
AMTI harnesses and advances Filipino ingenuity to deliver innovative technology solutions locally and globally. True to our core of being an organization that promotes Filipino values, we continually invest and believe in the innate talent and ability of our countrymen. AMTI's remarkable growth stems from an advocacy that cultivates Philippine talent. Since our inception in 1996, AMTI has been at the forefront in building partnerships with some of the world's leading brands in technology. We pride ourselves for being a 100% Filipino-owned company that started as a hardware provider. With only 19 employees when we first operated, AMTI now employs over 700 highly skilled personnel and certified engineers. Our customer base covers more than 3,000 clients across the Philippines, and have placed continued trust in our innovative technology solutions. We have also expanded our reach with established offices in key cities of the Philippines namely, Manila, Cebu, Davao and Subic.