Team Lead - Technical Support
Accent Micro Technologies, Inc.
- Muntinlupa, PhilippinesMuntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
- Provide onsite support as necessary to provide End Users with operational and technical support. A
- Perform, facilitate and assist end-users in the setup of computer, software applications and any other activities required to resolve the incident
- Testing of in-house power & data facilities and identification of related issues that shall be reported to services desk.
- Perform installation and setup of PC equipment if necessary.
- Report any related facility issues to the services desk for cases affecting completion of PC deployment with the end user
- Provide the end-user confirmation to the Service Desk upon completion of the activity requested
- Responsible for PC Recovery (Incident / Breakfix)
- Responsible for PC IMAC Services (Install, Move, Add and Change)
- Responsible PC Product Testing and Certification
- Coordinate and perform request for PC Patch Management
Minimum Qualifications
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
- Strong analytical and planning skills;
- Good communication skills;
- Excellent problem-solving skills;
- Good leadership skills
- Preferably more than 1 year experience specialized in IT/Computer - Hardware or equivalent.
- Possess excellent customer relations, negotiation skills and computer literacy.
- Ability to impact technical knowledge to end-user.
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Preferred Courses
- Information Technology
- Computer Engineering
- Computer Science [Computer Systems Engineering]
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Muntinlupa, Metro Manila, Philippines
About Accent Micro Technologies, Inc.
AMTI is the most diversified technology company in the Philippines.
Since 1996, it has been at the forefront in building partnerships with some of the world's leading brands in technology.
Aside from its years of experience, the ingenuity of the Filipino has become the main driver in enabling AMTI to deliver only the best innovative technology solutions.
AMTI harnesses and advances Filipino ingenuity to deliver innovative technology solutions locally and globally. True to our core of being an organization that promotes Filipino values, we continually invest and believe in the innate talent and ability of our countrymen. AMTI's remarkable growth stems from an advocacy that cultivates Philippine talent. Since our inception in 1996, AMTI has been at the forefront in building partnerships with some of the world's leading brands in technology. We pride ourselves for being a 100% Filipino-owned company that started as a hardware provider. With only 19 employees when we first operated, AMTI now employs over 700 highly skilled personnel and certified engineers. Our customer base covers more than 3,000 clients across the Philippines, and have placed continued trust in our innovative technology solutions. We have also expanded our reach with established offices in key cities of the Philippines namely, Manila, Cebu, Davao and Subic.