Customer Care Specialist

Amicassa Process Solutions, Inc.

10 openings
Preferred Educational Attainment
Graduated from college
Application deadline
in 2 months
Recruiter last seen
a month ago
Business Process Outsourcing
Employment Type
Full time
Office Address
6F Makati Stock Exchange Bldg., Ayala Triangle, Makati, Philippines
Minimum Qualifications:
Graduated from college
  • Preferably with Customer Service or Call Center Experience
  • Exhibits a pleasing personality and has the capacity to deal with different kinds of people
  • Has a strong verbal and written communication skills
  • Possesses good voice quality and keen hearing ability
  • Capable of handling and managing confidential information
  • Knowledge in Remedy System is a plus
  • Willing to undergo a 2-3 month training program
  • Amenable to work on a shifting schedule
  • Amenable to be assigned in Makati Office
Job Description

- Ensure the timely and accurate handling of all Hotline inquiries and Web Inquiries from Internal and External Clients.
- Classify inquiries as Prospects, After Sales and Non-Related.
- Ticket Creation of client’s concern to correct Support Group/Individuals.
- Provides Level 1 information to Callers.
- Guaranteed follow-ups on concerns through Remedy FU or through e-mails
- Performs other tasks that may be assigned by the CSDI Sup / CSD Head.

Perks and Benefits

Will be discussed upon job offer

About Amicassa Process Solutions, Inc.
Amicassa Process Solutions, Inc. (AMICASSA), is a business process outsourcing company that provides after sales administration support to the Residential Business Group of Ayala Land, Inc. (ALI). The services includes but are not limited to the following: sales administration support - reservations and bookings, customer services, monitoring of billing and collection, buyer’s financing assistance, credit investigation, documentation, transfer and release of titles.