Customer Care Specialist
Amicassa Process Solutions, Inc.
- Makati, Philippines6F Makati Stock Exchange Bldg., Ayala Triangle, Ayala Avenue, Makati, National Capital Region, PhilippinesMakatiNational Capital RegionPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-12-27T16:00:00+00:00Job closed.
Job Description
- Ensure the timely and accurate handling of all Hotline inquiries and Web Inquiries from Internal and External Clients.
- Classify inquiries as Prospects, After Sales and Non-Related.
- Ticket Creation of client’s concern to correct Support Group/Individuals.
- Provides Level 1 information to Callers.
- Guaranteed follow-ups on concerns through Remedy FU or through e-mails
- Performs other tasks that may be assigned by the CSDI Sup / CSD Head.
Minimum Qualifications
- Preferably with Customer Service or Call Center Experience
- Exhibits a pleasing personality and has the capacity to deal with different kinds of people
- Has a strong verbal and written communication skills
- Possesses good voice quality and keen hearing ability
- Capable of handling and managing confidential information
- Knowledge in Remedy System is a plus
- Willing to undergo a 2-3 month training program
- Amenable to work on a shifting schedule
- Amenable to be assigned in Makati Office
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 6F Makati Stock Exchange Bldg., Ayala Triangle, Ayala Avenue, Makati, National Capital Region, Philippines
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About Amicassa Process Solutions, Inc.
Amicassa Process Solutions, Inc. (AMICASSA), is a business process outsourcing company that provides after sales administration support to the Residential Business Group of Ayala Land, Inc. (ALI). The services includes but are not limited to the following: sales administration support - reservations and bookings, customer services, monitoring of billing and collection, buyer’s financing assistance, credit investigation, documentation, transfer and release of titles.