Amdocs Philippines Inc.
Amdocs Philippines Inc.

Technical and Business Operations Analyst  

Amdocs Philippines Inc.

 
  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-04-08T16:00:00+00:00
Job closed.

Job Description

Telecommunications IT Support HD.
• Client Facing.
• ITIL Process Compliant- an advantage.
• Take Call/Request - Create Ticket.
• Do diagnostic Analysis.

• Escalate where/when required.
• Monitor during Incident lifecycle.
• Responsible for 1- stop closure.
• Perform first level investigation.
• Tickets routing.
• Tickets investigation/resolution (Tier 2, 2.5).
• Service requests handling.
• Defects planning & Tracking.
• Impact Assessment.
• Customer communication, Interaction with customer on customer location.
• Handling customer escalations.

Minimum Qualifications

  • Bachelors degree in any IT courses.
  • Open to Fresh graduates (0-11 months exp.)
  • Strong analytical skills;
  • Good communications skills;
  • Excellent problem-solving skills
  • Good Team Player Ability to work across 24/7 Shift Roster
  • Knowledge of CRM / OMS ,UNIX, SQL, PL/SQL, Unix shell scripts.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Taguig, Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
3 openings
Website
http://www.amdocs.com/

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About Amdocs Philippines Inc.

Amdocs is a leading software and services provider to the world's most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise, and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.

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