Process Improvement Lead (BPO, Software)

Amdocs Philippines Inc.

Is a verified Kalibrr employer

1 opening
Preferred Educational Attainment
Graduated from college
15 hours ago
Application deadline
in a month
Recruiter last seen
11 hours ago
Computer Software / Engineering
Employment Type
Full time
Office Address
23/F Eco Tower Building, Taguig, Philippines
Minimum Qualifications:
Graduated from college
  • Bachelor’s degree holder
  • 6+ years total work experience
  • Strong knowledge and experience in call center operations
  • With previous experience as a Process Consultant in a BPO preferred, with customer-facing experience
  • Proven track record of meeting deadlines and driving deliverables
  • Experience leading an autonomous stream within a large program, and potentially responsible for leading and overseeing resources in a matrix environment (matrix could contain one or more resources)
  • Experience working as a process consultant in top-10 call centers of Philippines.
  • Amdocs CRM Experience preferred.
Job Description
  • Leading and managing engagement with multiple clients.
  • Leveraging Consulting Practice methodologies and consulting intellectual property to achieve business objectives.
  • Supports the sales process by leveraging experience and business insights to help the customer understand the value that Amdocs provides through its consulting and software solutions
  • Builds and maintains relationships with internal and external customers
  • Develops expertise, supports and contributes to practice development in one or more areas.
  • Responsible for the delivery of several components of business change programs
  • Supports various project aspects such as schedule, budget, risks, deliverables, etc
  • Manages a consulting team, external contractors, Amdocs matrix teams, and/or customer personnel in a matrix manner
  • Expected to move to different engagements and develop their experience
  • Contact center knowledge (+CRM Preferred) so that he is able to co-ordinate the process improvement and implementation teams.
  • Scoping of the process improvement areas and technical improvement items.
  • Process modelling on ASOM.
About Amdocs Philippines Inc.
Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience. Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015. Amdocs: Embrace Challenge, Experience Success

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