Amdocs Philippines Inc.
Amdocs Philippines Inc.

Process Improvement Lead (BPO, Software)  

Amdocs Philippines Inc.

 
  • Taguig, Philippines
    23/F Eco Tower Building, 32nd Street corner 9th Avenue, BGC, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2016-11-16T16:00:00+00:00
Job closed.

Job Description

  • Leading and managing engagement with multiple clients.
  • Leveraging Consulting Practice methodologies and consulting intellectual property to achieve business objectives.
  • Supports the sales process by leveraging experience and business insights to help the customer understand the value that Amdocs provides through its consulting and software solutions
  • Builds and maintains relationships with internal and external customers
  • Develops expertise, supports and contributes to practice development in one or more areas.
  • Responsible for the delivery of several components of business change programs
  • Supports various project aspects such as schedule, budget, risks, deliverables, etc
  • Manages a consulting team, external contractors, Amdocs matrix teams, and/or customer personnel in a matrix manner
  • Expected to move to different engagements and develop their experience
  • Contact center knowledge (+CRM Preferred) so that he is able to co-ordinate the process improvement and implementation teams.
  • Scoping of the process improvement areas and technical improvement items.
  • Process modelling on ASOM.

Minimum Qualifications

  • Bachelor’s degree holder
  • 6+ years total work experience
  • Strong knowledge and experience in call center operations
  • With previous experience as a Process Consultant in a BPO preferred, with customer-facing experience
  • Proven track record of meeting deadlines and driving deliverables
  • Experience leading an autonomous stream within a large program, and potentially responsible for leading and overseeing resources in a matrix environment (matrix could contain one or more resources)
  • Experience working as a process consultant in top-10 call centers of Philippines.
  • Amdocs CRM Experience preferred.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
23/F Eco Tower Building, 32nd Street corner 9th Avenue, BGC, Taguig, Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
1 opening
Website
http://www.amdocs.com/

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About Amdocs Philippines Inc.

Amdocs is a leading software and services provider to the world's most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise, and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.

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