Amazon Web Services Indonesia
Amazon Web Services Indonesia

Cloud Technical Account Manager  

Amazon Web Services Indonesia

 
  • South Jakarta, Indonesia
    South Jakarta, Jakarta, Indonesia
    South Jakarta
    Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 6 years ago

2017-11-29T17:15:05.788686+00:00
Job closed.

Job Description

We are looking for technology thought-leaders who build long lasting and influential relationships at all levels of an organisation.

Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the Amazon Web Services Enterprise Support team, you will be at the forefront of Cloud technologies.

The Technical Consultant / Technical Account Manager (TAM) functions as part of the Enterprise Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The TAM provides assistance to the customer as a strategic expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project and launch planning and ongoing operational issues.

TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

  • Act as a single point of contact to Enterprise Accounts
  • Ensure support cases are responded to appropriately
  • Make recommendations on how new AWS offerings fit in the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customer
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g. feature request)
  • Participate in customer requested meetings (onsite or via phone)
  • Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Open tickets with other software companies, back channel, if needed
  • Available in non business hours to handle urgent issues

Minimum Qualifications

BASIC QUALIFICATIONS

Must have demonstrated expertise in one or more of these areas:

  • Systems administration (Linux and/or Windows)
  • Networking (DNS, IPsec, BGP, VPN, Load Balancing)
  • Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
  • Experience working within the software development or Internet industries is highly desired
  • Strong customer focus
  • Ability to juggle many tasks and projects in a fast-moving environment
  • Experience working directly with Enterprise customers
  • Fluent in English and native in Bahasa Indonesia

PREFERRED QUALIFICATIONS

  • The right person will be highly technical and analytical, possess 5-7 years of implementation / consulting experience
  • Previous experience in a relationship management role in an large enterprise environment
  • Experience with AWS service offerings
  • Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
  • Solid understanding of technology budget management

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://aws.amazon.com/

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About Amazon Web Services Indonesia

Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com. Since early 2006, Amazon Web Services has provided companies of all sizes with an infrastructure platform in the cloud. Using AWS, companies can requisition compute power, storage, and other services – gaining access to a global computing infrastructure that is the backbone of Amazon.com’s multi-billion dollar retail business. The team at AWS is committed to providing developers and their companies with tools and services to be successful.

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