IT Service Manager
reach52
- Makati, PhilippinesThe Peninsula Manila, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Part timePART_TIME
Expired 7 years ago
2017-09-01T16:00:00+00:00Job closed.
Job Description
- Develops technology service delivery processes.
- Manages technology roadmap and service implementations.
- Manages training of both AWH staff and external users on our platform
- Works with users to understand requirements and form new technology requirements
- Manages the ongoing service delivery of the platform, recording issues and bugs.
- Provides feedback to management on service performance.
Minimum Qualifications
-
The ideal candidate will have:
- 2-5 years’ experience in IT service management, delivery management or related discipline;
- Very strong communication skills;
- Natural ability for public engagement and working with users;
- Team management experience, focussing on both very technical roles but also
- Strong knowledge of digital technology and with some involvement in software development;
- Experience in training users of differing technology skill levels;
- Knowledge of healthcare systems and/or technology is a strong advantage;
- Experience in developing strong service management processes, KPIs and reporting mechanisms;
- Working knowledge of Tagalog and English is a strong advantage, as well as any other regional dialects/languages;
- Strong team working skills, ability to work under pressure, and flexibility to work as part of a small-but-growing team in a dynamic way.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Makati, NCR, Philippines
- Industry
- Health Care / Microinsurance / Financial Services
- Vacancy
- 1 opening
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About reach52
reach52 (R52) is a social enterprise which aims to bring universal basic healthcare services to communities in low-access, developing regions through an innovative service model and technology platform. Our approach focuses on leveraging existing community facilities (such as shops, churches, schools etc) and people to use a key technology platform to help deliver basic healthcare services to their fellow citizens.
This allows core health services to be distributed deeper into communities where traditional healthcare services are unable to reach (such as Barangay Health Centres), giving basic support locally but also providing a navigation service where patients are able to find local clinics, purchase affordable quality medication and microinsurance, understand financing options (PhilHealth, PCSO etc) and connect them to regional and national healthcare facilities.
If you feel aligned with our company mission, am looking for a new challenge in a fast-growing and dynamic start up, willing to work hard, am a team player - we would like to hear from you!