Customer Service Representative (CSR)
ALLCARD
- Pasig, Philippines47th Floor, One San Miguel Avenue, San Miguel Avenue corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-08-09T16:00:00+00:00Job closed.
Job Description
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Graduate of any Business course
- 1+ year(s) of experience in the same field
- Excellent communication & reporting skills
- Customer orientation & ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time efficiently
- Computer literate
- Day shift
Perks and Benefits
Free Lunch or Snacks
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 47th Floor, One San Miguel Avenue, San Miguel Avenue corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, Philippines
- Vacancy
- 1 opening
- Website
- www.allcard.com.ph
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About ALLCARD
AllCard is an end-to-end card solutions provider and the leading plastic card manufacturer in the country. We produce cards for every requirement: banking, loyalty, access, government and the like. We set up the first VISA and MasterCard accredited facility in the Philippines.
Today, we are composed of five divisions to provide our clients with a complete solution for their card programs: Card Production, Card Printer Distribution, Software Development, Hardware Deployment & Support, and Outsourced Services/Data Management. We are involved in some of the country's biggest card projects, and what we create impact the lives of millions of Filipinos everyday.