Customer Service Representative (CSR)

ALLCARD

  • Pasig, Philippines
    47th Floor, One San Miguel Avenue, San Miguel Avenue corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • Full time
Posted 13 days ago and deadline of application is on 9 Aug
Recruiter was hiring 24 minutes ago

Customer Service Representative (CSR)

ALLCARD

Job Description

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Graduate of any Business course
  • 1+ year(s) of experience in the same field
  • Excellent communication & reporting skills
  • Customer orientation & ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize and manage time efficiently
  • Computer literate
  • Day shift

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Free Lunch or Snacks Free Lunch or Snacks

Required Skills

  • Customer Service
  • Communication Skills

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
47th Floor, One San Miguel Avenue, San Miguel Avenue corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Manufacturing, Distribution and Software Engineering
Vacancy
1 opening
Website
www.allcard.com.ph

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About ALLCARD

AllCard is an end-to-end card solutions provider and the leading plastic card manufacturer in the country. We produce cards for every requirement: banking, loyalty, access, government and the like. We set up the first VISA and MasterCard accredited facility in the Philippines. Today, we are composed of five divisions to provide our clients with a complete solution for their card programs: Card Production, Card Printer Distribution, Software Development, Hardware Deployment & Support, and Outsourced Services/Data Management. We are involved in some of the country's biggest card projects, and what we create impact the lives of millions of Filipinos everyday.
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