Specialist | Recruitment Administration  

We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organisations to thrive in an age of constant change by building, reshaping, and optimising workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.

Specialist – Recruitment Administration

To work directly with the client, suppliers and the Client Services teams, you will act as one of the main point of contact for all queries relating to the service provided and taking responsibility for the resolution of those queries to a satisfactory conclusion

Key Accountabilities:

• Be fully Proficient and competent in all Administrator responsibilities and buddy others
• Managing various administration activities that would be specific to the account
• Managing various ad-hoc administration activities to support the effective running of the recruitment process.
• Updating the applicant tracking system as and when required
• Completing daily, weekly, monthly and quarterly reports as required
• Producing ad-hoc reporting as and when requested
• Build and maintain strong working relationships between all parties, ensuring that they are continually appraised and updated on the relevant processes.
• Management of day to day queries ensuring all are dealt with in an effective and timely manner and escalated where necessary.
• Work to the service levels agreed with the client
• Conducting process reviews and make suggestions for improvements
• Training and buddying new Recruitment Administrators
• Workload management
• Ownership of the group mailbox
• Ensuring that data integrity, accuracy and SLAs are met by the team
• Communicate and explain any process changes to the team
• Ownership of the Operation Manuals and other process documentation
• Local point of escalations
• Highlight issues for escalation and provide support where required
• Conduct spot-checks
• Act as the final checking mechanism for the particular parts of the process
• Coordinate any ad hoc projects
• Actively participate in various operational calls
• Support Principal Specialist – Recruitment Administration and Team Lead – Recruitment Administration with productivity trackers management

• Experience in working with different clients or stakeholders and/or dealing with various administration activities
• Have full knowledge (SME) of the operational process
• Capable to work on and suggest a resolution to a complex issue connected to the process

• Strong working knowledge of Microsoft packages such as Outlook, Word and Excel
• Good written and spoken English as appropriate to the client-specific requirements
• Office experience with a busy and challenging administration, support role or customer services environment
• Experience of working with recruitment systems (i.e. ATS) and maintaining a high level of data integrity
• Experience working within an outsourcing or recruitment environment