TREC Process Analyst
Aleph Talent Solutions
- undefined, 1B Tower 1 Citylights Gardens, Apas, Lahug, Cebu City, Central Visayas, Philippines
- Full timeFULL_TIME
Expired 7 years ago
2017-02-12T16:00:00+00:00Job closed.
Job Description
- Analyzes and gather customer data, information, and needs
- Writes business documentation which include process maps, desk procedures and training manuals (utilize BPMN format or LXK standard)
- Develops performance metrics for the measurement of key processes, identifies, develops and implements improvement strategies that continuously improve performance against key metrics
- Benchmarks Lexmark performance against competitive providers to ensure Lexmark’s position as a best-in-class provider
- Interviews and gather inputs from key stakeholders and customers including management, functional owners and geography participants to clearly identify and define process changes and process gaps; continually streamlines and optimizes the process to ensure it is supporting the market / customer need
- Determines areas of non-conformance to standard and create actions plans to implement corrective measures
- Drives standardization and simplification of existing processes and ways of working; identify and implement new approaches and solutions to process management issues identified through analysis of process, observations and interviews or feedback
- Develops and maintains knowledge of Lexmark offerings; ensures processes align
- Demonstrates subject matter expertise in defining, developing and improving processes
- Troubleshoot issues; respond to inquiries; ensure accuracy of data on all reports and metrics.
- Collaborates/communicates with other team members and geography focal points; research and resolve escalated issues and inquiries
- Performs periodic audits of the process and the geography teams adherence against the WW Standard practices
- Develops and delivers training of operational processes to users of varying experience around the world
- Leads projects to support the strategy and/or to improve the process in general.
- Lead and manage multiple projects simultaneously
- Assures compliance with Lexmark and Customer’s HR, procurement, legal, financial, ethics and government related policies, strategies and processes
Minimum Qualifications
- Experience leading multi-functional, global projects; creating and executing project plans;
- Experience working face-to-face with customers and facilitating meetings; executed or managed services delivery
- Must speak, read and understand English language fluently
- Strong Visio and MS Office experience.
- Must have strong Excel, Word, PowerPoint skills – use and understanding of macros preferred
- Experience in developing and documenting processes, creating process and procedure documents such as process flows, policies/business rule documents; desk procedures, standard work, job aids and job instructions
- Experience in developing, monitoring and reporting key metrics
- Experience in gathering and soliciting business/process/customer requirements
- Experience in deploying new processes or process changes;
- Experience implementing business process improvements
- Proven skills / capability to break down processes into key steps, re-engineer / re-define processes; experience defining brand new processes
- Understands current steady state Customer Operations processes
- Proven ability / experience to act and make decisions with minimal direction
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 1B Tower 1 Citylights Gardens, Apas, Lahug, Cebu City, Central Visayas, Philippines
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About Aleph Talent Solutions
Aleph Talent Solutions is a human resource solutions firm that provides business support for recruitment & executive search, end-to-end hiring, compensation and benefits structure, accounting, payroll, and government reports compliance, and training and development.
Aleph Talent Solutions works with talent-intensive businesses in Luzon, Visayas, and Mindanao. With our extensive experience in recruitment, headhunting, sourcing, business development, and training and development Aleph Talent Solutions will match the best person, skills, talent, and experience to the right position and honing previously untapped wherewithal of fresh graduates, preparing them for the job market.
We are seasoned recruiters, headhunters, and human resource practitioners that work according to RECRUITMENT QUALITY and HIT RATES. We are not in the business of “merely endorsing” candidates. We are in the business of helping businesses expand and grow. We want our hires to be your best hires.