Aleph Talent Solutions
Aleph Talent Solutions

Customer Service Representative (CSR) | Dayshift  

Aleph Talent Solutions

 
  • undefined,
    1B Tower 1 Citylights Gardens, Apas, Lahug, Cebu City, Central Visayas, Philippines
  • ₱20,000.00 - ₱22,000.00 / month
    PHP
    20000
    22000
    20000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2017-02-08T16:00:00+00:00
Job closed.

Job Description

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

Minimum Qualifications

  • With strong initiative and ability to engage customers
  • Strong analytical and planning skills
  • Excellent communication and presentation skills
  • Excellent problem-solving skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
1B Tower 1 Citylights Gardens, Apas, Lahug, Cebu City, Central Visayas, Philippines
Industry
Staffing / Recruiting
Vacancy
1 opening
Website
https://www.alephtalentsolutions.com

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About Aleph Talent Solutions

Aleph Talent Solutions is a human resource solutions firm that provides business support for recruitment & executive search, end-to-end hiring, compensation and benefits structure, accounting, payroll, and government reports compliance, and training and development. Aleph Talent Solutions works with talent-intensive businesses in Luzon, Visayas, and Mindanao. With our extensive experience in recruitment, headhunting, sourcing, business development, and training and development Aleph Talent Solutions will match the best person, skills, talent, and experience to the right position and honing previously untapped wherewithal of fresh graduates, preparing them for the job market. We are seasoned recruiters, headhunters, and human resource practitioners that work according to RECRUITMENT QUALITY and HIT RATES. We are not in the business of “merely endorsing” candidates. We are in the business of helping businesses expand and grow. We want our hires to be your best hires.

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