Aleph Talent Solutions
Aleph Talent Solutions

Assistant Manager for Travel Training  

Aleph Talent Solutions

 
  • Cebu, Philippines
    Citylights Garden Tower 1, Apas, Cebu City, Cebu, Philippines
    Cebu
    Central Visayas
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-01-22T16:00:00+00:00
Job closed.

Job Description

  • Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
  • Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material
  • Designing training aids like activities, role plays, case studies, etc. in order to make the training session more lively and interactive
  • Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
  • Identification of appropriate methodology for the implementation of training
  • Training and certification of trainers on the training modules
  • Managing training material and content - regular reviews and version controls
  • Building PPTs and other material and participate in presentation to the client/ internal customers
  • Conduct verification and re-verification of trainers in the Travel Academy
  • End to end management of training programs
  • Interacts Internal Customer Processes, for the purpose of designing and developing training modules
  • Coordinates Process managers and leaders, for the purpose of identifying the training needs and follow up
  • Interacts Own Team, for the purpose of learning, up-skilling and certification
  • Coordinates with Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback
  • Interacts with Clients, during client visits, or event management, for the purpose of making presentations, seeking feedback
  • Coordinates with Institute partners of the Travel Academy, for identifying the right program or seeking guidance
  • Interacts with Vendors, for any material/ service availed

Minimum Qualifications

  • Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, any field
  • Good training/ presentation skills
  • Content designing and development
  • Ability to present the information in simple and easy to understand manner
  • Ability to understand and comprehend quickly about unfamiliar industry
  • Create MIS on training data to report out to customers and the company.
  • Prioritizing customer needs
  • Strong customer service focus
  • GDS Knowledge (Sabre Mandatory, Amadeus, Galileo, Apollo etc.)
  • Extensive Fare knowledge of US market, JAPA & EMEA optional
  • Extensive knowledge of World and IATA Geography
  • Excellent understanding of the Travel Industry, Complex Fares and Ticketing, Hotel & Car reservations, reservation processGood verbal and written communication skills
  • Ability to do in-depth research and create articles
  • Flexibility and urgency to handle pressure
  • Self-disciplined and result oriented
  • Data gathering ability/ Eye for detail
  • Ability to multi task
  • Ability to approach problems logically
  • Interpersonal Skills
  • Feedback Skills
  • Customer Service Focus
  • Active listening skills
  • Coaching and mentoring skills
  • Presentation and Facilitation Skills
  • Team work/ Managing Self/ Adaptability
  • Domain related training background (Global Distribution System) is required.
  • Good knowledge of MS Office applications like – PowerPoint, MS Word, MS Excel & MS Access
  • Must be willing to work in Pasay.
  • 1 Full-Time position available.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
0
Office Address
Citylights Garden Tower 1, Apas, Cebu City, Cebu, Philippines
Industry
Staffing / Recruiting
Vacancy
1 opening
Website
https://www.alephtalentsolutions.com

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About Aleph Talent Solutions

Aleph Talent Solutions is a human resource solutions firm that provides business support for recruitment & executive search, end-to-end hiring, compensation and benefits structure, accounting, payroll, and government reports compliance, and training and development. Aleph Talent Solutions works with talent-intensive businesses in Luzon, Visayas, and Mindanao. With our extensive experience in recruitment, headhunting, sourcing, business development, and training and development Aleph Talent Solutions will match the best person, skills, talent, and experience to the right position and honing previously untapped wherewithal of fresh graduates, preparing them for the job market. We are seasoned recruiters, headhunters, and human resource practitioners that work according to RECRUITMENT QUALITY and HIT RATES. We are not in the business of “merely endorsing” candidates. We are in the business of helping businesses expand and grow. We want our hires to be your best hires.

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