Customer Experience Associate

AIRR LABS

  • Taguig, Philippines
    9F, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • Full time
Posted 16 days ago and deadline of application is on 29 Aug
Recruiter was hiring 12 days ago

Customer Experience Associate

AIRR LABS

Job Description

With genuine excitement to help customers, our Customer Experience Associate act as a liaison to provide product/services information to resolve any emerging problems that our customers might face. You will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Our Customer Experience Associate is patient, empathetic, and passionately communicative. You should be able to put yourself in our customers’ shoes and advocate for them when necessary. You should be confident at troubleshooting and investigate if you don’t have enough information to resolve customer concerns.

Responsibilities:

  • Manage large amounts of customer inquiries.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Respond promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, transactions, comments and concerns.
  • Process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Communicates with customers through various channels.
  • Knows our products inside and out so that you can answer questions.
  • Communicates and coordinates with internal team as necessary.
  • Ensure customer satisfaction and provide professional customer support.
  • Take the extra mile to engage customers
  • Maintain a positive, empathetic and professional attitude toward customers at all times

Minimum Qualifications

  • Customer support experience or experience as a client service representative;
  • Familiarity with CRM systems and practices is a plus;
  • Customer orientation and ability to adapt/respond to different types of characters;
  • Strong analytical and planning skills;
  • Excellent communication and presentation skills;
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent problem-solving skills;

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Required Skills

  • Persuasion and Negotiation
  • MS Office
  • Chat Support
  • Customer Service
  • Critical Thinking
  • Data Management
  • Deductive Reasoning

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
36th St corner 11th Ave., BGC
Industry
Business Consulting
Vacancy
1 opening
Website
https://www.airrlabs.com/

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About AIRR LABS

AIRR LABS is building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey. We are looking for young, curious, and highly-motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR Labs is inviting people who have: • Strong interpersonal and communication skills and enjoy working in a collaborative team • Innovative, analytical, and problem-solving mindset • High accountability to deliver results to a high-standard • Ability to manage complex projects and teams with attention to detail • Proactive and positive attitude to thrive in a fast-paced work environment
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