Software Support Specialist
AHSAY OPERATION CENTER LIMITED - PHIL REP OFFICE.
- Makati, Philippinesnit No. 29B, 29 th Floor, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Tier-2 support
Analyze software problems reported by customers and provide solutions if possible
Identify and reproducible software bugs and submit bug fix requests to our software development team.
Provide email, live chat, phone and on-site support to customers
Deliver high quality service to maintain customer relationship
Perform remote sessions for troubleshooting and log collection
Minimum Qualifications
- Minimum 5+ years’ experience in Application Support for System Integrator / Software Vendor. With at least 3 years’ experience in Tier-2 Support.
- Degree or above in Software Engineering, Computer Science or Computer Engineering.
- Strong analytical and problem-solving skills with attention to detail.
- Willing to take a hands on approach in testing and learning our software products.
- Knowledge on Internet and networking technologies, Microsoft Windows and business applications such as Microsoft Exchange Server, Microsoft SQL Server, MySQL, VMware and Hyper-V. As well as Cloud based storage and platforms such as Microsoft Azure, Amazon S3, Google Cloud Storage, Office 365 etc
- Knowledge of Linux/Unix and Mac OS X is a plus.
- Must be able to take night shifts to support global customers
- Good command of both spoken and written English.
Perks and Benefits
- Mobile Phone Discount
- Free Lunch or Snacks
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Recruitment / Signing Bonus
- Paid Holidays
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Unit No. 29B, 29 th Floor, Chatham House Condo., No. 116 Cor. Valero & Rufino St., Salcedo Village, Makati City
About AHSAY OPERATION CENTER LIMITED - PHIL REP OFFICE.
Background
To capture the increasing demand for convenient and reliable backup service to replace traditional backup methods, Ahsay Systems Corporation was established in 1999 with the vision of developing a world-class Internet-based online offsite remote backup solution. We aimed to provide a low-cost, automated and reliable backup solution to the business communities. The proposal of providing Ahsay Backup Service was first drafted in September of 2000. The service was launched four months later. This marked the first official release of the Ahsay Backup Software. With constant introduction of relevant backup features, the online backup service was becoming very successful. Eventually, service providers started licensing Ahsay's software to offer their own online remote backup services, and at the same, businesses began to use Ahsay Backup Software to fulfill their internal backup needs.
our website : http://www.ahsay.com
New Business - Information Sharing Platform
Other than our core product, Ahsay backup software, we have developed an online information sharing platform, which includes a website and a mobile-application both named KINTIPS designed to provide information sharing services in Hong Kong.
KINTIPS was officially launched in December 2016, and the mobile application can be installed on mobile devices that operate on the Android OS or Apple iOS systems. KINTIPS is a trading platform for horse racing tips in Hong Kong designed for information providers (horse racing tipsters) and subscribers to share information via its website or mobile application.
The KINTIPS mobile application is the first step to explore new markets in the application industry. It is a brand new channel that allows horse racing tipsters to share their knowledge and views with other horse racing fans. In September 2017, we have launched KINTIPS football on its website and mobile application for football fans and football information providers (football tipsters) to share football tips.
our website : www.kintips.com
Why join us?
Ahsay™ Systems Corporation Limited (Ahsay) is the world's leading backup software vendor based in Hong Kong, who has established since 1999. Ahsay is a wholly owned subsidiary of Ahsay Backup Software Development Company Limited [HKEx Stock Code: 8290] , with over 8000 customers from over 80 countries worldwide. Our top of the class backup software, Ahsay™ Backup Software is the market leader in online backup software solutions targeted at SMEs worldwide. Managed service providers and value-added resellers from different corners of the world have partnered with us in delivering secure backup services to their business customers.
We are recruiting high calibre candidates to join us and drive the business growth.