Account Manager  

Client Servicing and Education

• Serve as the lead point of contact for all day-to-day client account management matters
• Lead in responding to client requests
• Present reports on project progress, as needed by the client
• Accept ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments, to enhance AHA!’s reputation
• Provide exceptional client servicing on a day-to-day basis
• Educate the client about Behavior Design, and whatever science we are applying

Educating AHA! Team on Client’s Context

• Provides client intelligence that would support AHA! Creatives and Content, in creating better interventions for client

Business Development

• Spot opportunities for new business with existing clients and/or identify areas of improvement to meet AHA!’s business goals for that client
• Collaborate with Business Manager (BM) to identify and grow opportunities with the client
• Craft WIP for client pitches (for current clients)
• Call for brainstorming sessions, and prepare the necessary brief (for current clients)
• Develop overall strategy and goals towards growth of AHA! business with the existing client
• Spearhead the development of the business plans to promote the attainment of the strategies and goals for a client, that is aligned with
• AHA!’s forecasts and business goals
• Assess potential projects against overall strategy and identified business goals
• Explore opportunities for further business with client, with Accounts Manager (AM)
• Research marketing and industry trends
• Craft WIP for client pitches (for new clients within the current company already being serviced)
• Lead in major presentations to client and to new clients within the current company being serviced
• Call for brainstorming sessions, and prepare the necessary brief (for new clients within the current company already being serviced)
• Keep track of sales quota/targets
• Report to AHA! Management to align goals, make improvements, and re-strategize AHA! growth-road map with the company

Project Management

• Ensure the timely and successful execution of our solutions according to client’s needs and objectives, within scope and within budget
• Develop, monitor and update Project Plan/ Execution Plan of projects (ExePlan)
• Close coordination and liaison between the client and internal teams (ex. Content, Comms & Creatives, Admin) and vendors/third-party (ex. project-based consultants, jr researchers, production managers, etc.) of AHA!, for the flawless execution of projects
• Set regular internal meetings
• Draft the CE and Budget Control Sheet (BCS) of a project, prior approval of the Business Manager (BM)
• Request and manage BCS
• Communicate regularly the progress of the project to AHA! management
• Report and escalate to Business Manager (BM) as needed
• Depending on the size and scale of the project, AM can get a dedicated project manager to help in project implementation.

• 2-years account management experience;
• 2-years project management experience;
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;