Client Services Analyst
Afni
- Quezon City, Philippines2nd Floor, Afni Building (Diliman Commercial Complex), Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-07-13T16:15:43.455029+00:00Job closed.
Job Description
- Prepare and submit Month End Invoicing
- Prepare and submit Invoice Estimates
- Complete, communicate, distribute and update contract cheat sheets for all programs
- Partner with offline team to develop and distribute program scorecard
- Conduct analysis in partnership with the CS Manager as needed including monitoring specialty call routing, call types, and impacts
- Monthly CIM audits, corporate audit documentation kept up to date & submitted for audits, PCI & BCP documentation, etc.
- Partner with appropriate teams to outline documentation and complete surveys (Quarterly) to meet Verizon Specific MSA Requirements & any other programs that have these requirements.
- Preparation of Weekly/Monthly client business reviews
- Ecovadis
- MDWVA requirements
- Client Reporting requests/issues
- Call recordings (escalations)
- Daily reporting needs
- Distribution for all client issues (filter/fix accordingly)
- Take lead in keeping client services Sharepoint up-to-date with key information
- Act as a liaison for the Client Services Manager on client system access, restrictions, or issues (Verint, Remote silent monitoring, etc.)
- Coordinate client visits in partnership with the Client Services Manager
Minimum Qualifications
- Have earned a Bachelor's/College Degree of any field
- Must have at least 3 to 5 years of working experience in the related field is required for this position
- Previous related account management, sales, or customer service experience in BPO is required
- Must have experience in managing large accounts
- Have remarkable customer service skills and an entrepreneurial spirit
- Have strong leadership and communication skills
- Can resolve issues promptly
- Must have excellent MS Office and A-Plus skills
- Must have strong technology proficiency and excellent organizational skills
- Can handle high volume and wide variety or work within the confines of negotiated contracts
- Must be amenable to work shifting schedules
- Must be willing to work in Commonwealth Avenue, Quezon City
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 2nd Floor, Afni Building (Diliman Commercial Complex), Quezon City, Metro Manila, Philippines
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About Afni
We are a U.S. based company, expanding to the Philippines. We have 5,000 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.
In short, we make it happen, one interaction at a time. To learn more, visit http://afnicareers.com/philippines