IT Officer  

Network and Server Operations Management

• Assists in administering all network, both voice and data, hardware and software systems within the center
• Ensure that change management procedures are followed at all times
• Perform regular network related and server/software maintenance and upgrades
• Ensure that data/voice network and hardware/software performance meet service level targets

Problem Management

• Ensure efficient and timely resolution (isolation and analysis, management and coordination, 3rd party escalation, etc.) of data network, telephony and server problems and outages
• Coordinate with internal and external vendors and clients following the documented escalation processes
• Act as a point of escalation for System Engineers and must be able to provide direction on how to resolve issues and concerns
• Proactively monitor service requests from production and assists in managing concerns of the team
• Resource Planning and Management
• Monitor and generate reports of current network and systems utilization
• Ensure that network and server hardware and software systems are capable of handling current utilization and projected growth
• Design, recommend, and implement network/systems related projects geared towards the improvement of existing infrastructure

Network and Systems Security Management

• Evaluate and implement network and server security tools and processes
• Monitor, report, and prevent security breaches
• Ensure that the company’s systems are logically and physically sound to withstand current and all security threats

• BS Electrical Engineering, Electronics and Communications Engineering, Computer Engineering, Computer Science or any related computer course graduate
• At least 5 years of hands-on network administration experience
• At least 3 years of hands-on experience on the following:
  • IP Addressing & Subnet Masking
  • Cisco/Dell Switches and Routers
  • Unified Threat Management
  • Telco service provisioning
  • VMWare
  • Windows Servers/Services
  • Active Directory Administration
  • Group policies and OUs
  • Microsoft WSUS
  • Microsoft DFS
• At least 3 years of hands-on systems administration experience in handling a Windows Enterprise, Virtualized Environments, and Apple Desktops
• At least 2 years of hands-on experience in implementing and configuring server backup facilities using RAID and Clustering/Fail-Over technologies
• Must be able to install, configure, and perform advanced troubleshooting of network hardware and software components
• Willing to work on shifting schedule including weekends and holidays