- Quezon City, PhilippinesUP-AyalaLand Technohub, Commonwealth Avenue, Diliman, Quezon City, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippines
- Full time
S/he will be responsible for contacting customers by phone to collect information. By conducting phone interviews with our customers, s/he works to understand the customers' business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online and offline copy.
- Act as the main point of contact for multiple customers via phone and email and our internal creative teams to deliver sharp copy packages within tight timelines
- Handle customer calls and inquiries to gather pertinent business information needed in the creation of their websites
- Through phone interviews with clients, assist in the creation and maintenance of customer-specific documentation for assigned customer base and desired output medium
- Document details of each call accurately as per company-provided guidelines
- Document and track amendment requests and completions
- Work with appropriate teams within the organization to collect assets (logos, images, other digital information) for completion of their websites
- Conduct research vital to capturing customer information
- Candidate must possess at least a Bachelor's/College Degree, Art/Design/Creative Multimedia, Computer Science/Information Technology, Business Studies/Administration/Management, Mass Communications, Marketing or equivalent.
- Minimum of 1-year solid experience in a BPO.
- Excellent verbal and written communication skills, with strong phone and interviewing skills
- Working knowledge of Search Engine Optimization is an advantage.
- Strong client relationship building experience
- Proficient with various software applications programs including email messaging applications, Microsoft Office (Word and Excel).
- Open to graveyard shift
- Full-Time position(s) available.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
- Employee Discounts
- Transportation Allowances
- Recruitment / Signing Bonus
- Job level
- Fresh Grad / Entry Level
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- UP-AyalaLand Technohub, Commonwealth Avenue, Diliman, Quezon City, Quezon City, Metro Manila, Philippines
- Marketing / Advertising / Sales
- 1 opening
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