Customer Service Representative (CSR)
- 100 openings
- Preferred Educational Attainment
- Graduated from high school
- a month ago
- Application deadline
- in 2 months
- Recruiter responds
- 50% of the time
- Recruiter last seen
- 7 days ago
- Business Process Outsourcing
- Employment Type
- Full time
- Office Address
- 2F 4961 Guerrero St., Poblacion, Makati City, Makati, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
ADDFORCE Human Resources Solutions Inc. is a Total Human Resource Provider, offering full wide-ranging and affordable services.
We specialize in Placement Services for rank-and-file positions, as well as Executive Search Services for Managerial and Top-level posts.
1. Call Center Service
Covers employment requirements from agent level to senior management, as well as support functions such as IT and HR.
2. Permanent Placement
For positions with monthly salaries of P20K and below. Guaranteed replacement within one month.
3. Executive Placement
For management positions ranging from senior level managers to CEOs.
Our Big Difference from the Rest
• Database of highly qualified professionals
• Team of competent recruitment consultants
• QRT - Quick Response Time