Customer Service Representative (CSR)
Addforce Human Resources Solutions Inc.
- Makati, Philippines2F 4961 Guerrero St., Poblacion, Makati City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-12-29T16:00:00+00:00Job Description
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Minimum Qualifications
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- 2F 4961 Guerrero St., Poblacion, Makati City, Makati, Metro Manila, Philippines
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About Addforce Human Resources Solutions Inc.
ADDFORCE Human Resources Solutions Inc. is a Total Human Resource Provider, offering full wide-ranging and affordable services.
We specialize in Placement Services for rank-and-file positions, as well as Executive Search Services for Managerial and Top-level posts.
Our Services:
1. Call Center Service
Covers employment requirements from agent level to senior management, as well as support functions such as IT and HR.
2. Permanent Placement
For positions with monthly salaries of P20K and below. Guaranteed replacement within one month.
3. Executive Placement
For management positions ranging from senior level managers to CEOs.
Our Big Difference from the Rest
• Database of highly qualified professionals
• Team of competent recruitment consultants
• QRT - Quick Response Time